IT Support

Company Description

Unity. Loyalty. Advancement. Charity. It’s what drives United Legwear & Apparel Co. to be the best global designer, manufacturer, and distributor of legwear, bodywear, apparel, and accessories. Founded in 1998 by Isaac E. Ash to make the very best legwear on the market, ULAC is an industry leader offering a full range of products for babies, kids, teens, and adults. We strive to sell our products at affordable prices for families. Hard work and exponential growth year on year has transformed ULAC into a global apparel and accessories company.

Our goal to deliver superior products that ensure superior customer satisfaction is made possible by our team of dedicated professionals who work together to make the company the best in business. Our manufacturing, distribution, and logistics division produces the highest quality products at the best possible prices without cutting corners. Integrity of goods is key, so compliance and quality assurance are top priorities, along with meeting every delivery date—whether shipping across the state or around the world.

We strive to foster an inclusive company culture that stands united to accomplish our mission. We are loyal to our people, supporting their development and ability to achieve excellence. We believe that when people bring their personal best to work each day, it leads to success, advancement, and upward mobility for all. We believe every individual has two hands: one to help themselves, and one to help others. We pride ourselves in our value of charity and the commitments we make to help people in need. ULAC supports organizations that help those compromised by sickness, poverty, natural disasters, socioeconomic inequality, and other dire circumstances.

If you share our vision of delivering superior products in a culture of growth, excellence, and caring, then we want to hear from you!

For more information about United Legwear & Apparel Co., please visit: https://www.unitedlegwear.com

The IT Support position is responsible for providing technical assistance for business operations. This position will install, upgrade and troubleshoot hardware and software systems. The IT Support position communicates effectively with both clients and technicians, translates technical needs into business solutions and possesses a broad IT knowledge. This position encompasses a problem-solving attitude along with the ability to give clear technical instructions and familiarity with remote troubleshooting techniques.

• Address user support tickets regarding hardware, software and networking and meet SLA’s
• Guide users through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until issue is resolved
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with user to ensure systems are functional
• Report user feedback and potential product requests
• Aid in creating technical documentation and manuals
• Maintain and resolve issues on LAN/WAN
• Perform any other duties as assigned in support of the company needs and operations.

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Experience with computer and peripherals (printers and scanners) setup and troubleshooting
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Excellent interpersonal skills and a team-player attitude

• Windows 10/11, Server 2016-2022
• MS Office, O365, Exchange/Outlook
• Experience with IT Ticket system and IT Management system, experience with AutoTask and/or Kaseya is a plus.
• Active Directory Admin capabilities: create/delete mailboxes, distribution lists, experience with GPO
• Networking gear: Routers, Switches, Firewalls
• Experience with Cisco and SonicWall are a plus
• Experience with spam filters, experience Mimecast is a plus