IT Smart Hands Technician - Technical Support

Please note that this is an as-needed contract role.

About Us:

WLS Professional Services Canada is a leading provider of People, Process and Technology Consulting Services. We are dedicated to delivering top-notch IT solutions and support to our clients. We are currently seeking skilled Smart Hands Technicians to join our team on an as-needed contract basis, providing on-site technical assistance to support our IT infrastructure and services.

Job Summary:

The Smart Hands Technician will be responsible for performing a variety of on-site technical tasks, including hardware installations, troubleshooting, and maintenance. This role requires client visits and a hands-on approach to support IT operations, ensuring that systems are running smoothly and efficiently.

Key Responsibilities:

• Perform hardware installations, upgrades, and decommissioning of IT equipment at client sites.
• Troubleshoot and resolve hardware, software, and connectivity issues on-site.
• Assist with server and network hardware maintenance and repairs.
• Coordinate with remote technical support teams to ensure timely issue resolution.
• Perform data center and server room management tasks, including cable management and equipment monitoring.
• Document all work performed, including troubleshooting steps, resolutions, and updates.
• Follow established procedures for change management and incident response.
• Provide technical support for end-user hardware, peripherals, and software as needed.
• Ensure compliance with company policies and industry best practices.

Qualifications:

• Certifications such as CompTIA A+, Network+, or equivalent.
• Proven experience as a Smart Hands Technician or similar role in IT support.
• Strong knowledge of hardware, software, and networking components.
• Familiarity with data center operations and server room best practices.
• Excellent troubleshooting skills and the ability to work independently.
• Effective communication skills and the ability to collaborate with remote teams.
• Must have own transportation for client visits.
• Must possess a personal computer and mobile phone for work-related tasks.
• Must have a good command of the English language.
• Must be legally entitled to work in Canada.
• Ability to lift and move heavy equipment (up to 50 lbs) and work in confined spaces.
• High school diploma or equivalent; additional technical education or certification is preferred.

Benefits:

• Competitive hourly rate depending on the skills.
• Flexible scheduling based on availability.

Schedule:

• Evening shift.
• Monday to Friday.
• On call.
• Weekends as needed.

Work Location: In person