IT Site Support Technician II

IT Site Support Technician II

Apply remote type Onsite locations Halifax, NS time type Full time posted on Posted 4 Days Ago job requisition id R-24-12000

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Job Title: IT Site Support Technician II

Reporting To: Manager, Global IT Service Desk and Site Support - AMER

Work Schedule: Onsite – Halifax, NS

We are looking for an IT Site Support Technician II to join the Moog Corporate Group, onsite in Halifax, Nova Scotia, Canada.

In this role, You Will:

• Diagnose, research, and resolve routine IT issues, providing technical assistance and support to end-users through written and verbal communication.
• Provide guidance and explain policies and procedures, as well as train on new technology to end-users.
• Troubleshoot end-user PC, network, printing, network issues, and application issues.
• Deployment of PC equipment and accessories, including installation and support of endpoint software.
• Conference Room technology diagnosis and support.
• Escalation of issues to appropriate team after troubleshooting and documenting progress in the ITSM tool.
• Provide on-demand support to users with immediate needs at any of our Tech Bars.
• Assist in the identification, monitoring, and replacement of end-user and infrastructure equipment.
• Provide diagnostic support for site-specific Operational Technology (OT) equipment, with guidance from OT specialists.
• Liaise with IT resolver teams to drive resolution of critical technology issues.
• May travel to provide on-site support within assigned region.
• Provide onsite smart hands support for Server and Network related issues.
• Complete detailed documentation within the IT service management system; incidents and requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
• Attend in-person meetings, appointments with end users to analyze, troubleshoot and diagnose hardware problems.
• May be required to support after-hours in the event of any emergency, critical troubleshooting, system maintenance or other issues as requested.

What you Bring:

• A Bachelor's degree in Computer Science, Management Information Systems, or related field is preferred.
• A minimum of 3 years of proven experience in an IT support role with heavy customer focus position and technical knowledge of a company’s products and services.
• Experience working with company service desk software, remote access desktop programs, Windows and Mac OS, and configuring computer systems and applications.
• Possess Industry certifications CompTIA A+, CompTIA Net+, Dell proven professional is preferred.

Here are just a few benefits of working with us!

• Your Personal Life is important to us
  • Flexible working hours
  • Paid Vacation, personal days and other additional company paid days off
• Your health and wellbeing matter!
  • Competitive Total Pay compensation package, including matching Retirement Savings program and access to complimentary financial advice, Company Profit sharing plan
  • Comprehensive health, dental and vision coverages available on first day of hire, including sickness/disability coverages
  • Family and Employee assistance program
  • Fitness Subsidy Program
• Your Career Development and Progression matters! Grow your career with us!
  • We invest in flex assignments, on the job development, LinkedIn self-directed online courses, mentorship along with other Moog development programs
  • Company Educational Financial Support and Professional Development Initiatives
  • Employee Service Anniversary Recognition program
  • Employee Referral program

Please Note: Moog Focal follows Controlled Good Regulations. Candidates must be able to apply for registration which entails being willing to provide consent to a Controlled Goods security assessment either at time of hire or at another time while employed with Moog Focal, and be either a Canadian citizen or a permanent resident in Canada.