IT Program Manager

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

Partner Solutions Inc. (PSI), which operates across Canada, was founded in 2000 to simplify technology for brokerages and thereby allow them to focus on their sales and profitability. A proud partner of Intact and the brokerage community, PSI considers itself a digital enabler, offering numerous turnkey information technology (IT) solutions to brokers thanks to its team of technology professionals, support, and customer experience specialists.

The IT Program Manager is responsible for planning, coordinating, and overseeing the execution of complex IT programs. This role involves close collaboration with development teams, stakeholders, and senior management to ensure that projects are delivered on time, within budget, and meet the specified objectives.

What you'll do here:

• Program Management:

  • Plan and oversee the execution of IT programs, ensuring the alignment of underlying projects and initiatives.

  • Set clear goals, detailed schedules, and performance metrics for each project.

  • Manage resources, including task allocation and budget oversight.

• Coordination and Communication:

  • Serve as the primary point of contact for all internal and external stakeholders.

  • Facilitate communication between development teams, clients, and other departments.

  • Prepare and present progress reports to executives and stakeholders.

• Risk Management:

  • Identify, assess, and mitigate risks associated with IT programs.

  • Implement contingency plans to handle unforeseen events.

• Continuous Improvement:

  • Evaluate and enhance program management processes to increase efficiency and quality.

  • Promote the adoption of best practices and project management tools.

• Team Management:

  • Mentor and develop team members, providing constructive feedback and professional development opportunities.

  • Foster a collaborative and motivating work environment.

What you bring to the table:

• Bachelor's degree in Computer Science, Project Management, Business Administration, or a related field.

• Minimum of 8 years of experience in IT project or program management, infrastructure, or security.

• Proven track record of managing complex projects and coordinating multiple teams.

• In-depth knowledge of project management methodologies (Agile, Scrum, Waterfall, etc.).

• Familiarity with project management tools (JIRA, Microsoft Project, Trello, etc.).

• Excellent written and verbal communication skills.

• Ability to solve problems creatively and proactively.

• Strong leadership skills and the ability to motivate teams.

• PMP (Project Management Professional) certification or equivalent is a plus.

• Ability to work under pressure and manage multiple priorities simultaneously.

• Bilingual (French and English) needed to interact on a regular basis with an English-speaking clientele and colleagues across the country.

• No Canadian work experience required; however, must be eligible to work in Canada.

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success.

• An industry-leading Employee Share Purchase Plan; we match 50% of net shares purchased.

• An extensive flex pension and benefits package, with access to virtual healthcare.

• Flexible work arrangements.

• Possibility to purchase up to 5 extra days off per year.

• An annual wellness account that promotes an active and healthy lifestyle.

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.

• Inspiring leaders and colleagues who will lift you up and help you grow.

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.