IT Operations / Infrastructure Manager

538 Broadhollow Rd, Melville, NY 11747, USA Req #2581

Tuesday, April 1, 2025

H2M architects + engineers, a multidiscipline architectural, engineering, environmental consulting firm is looking for an IT Operations / Infrastructure Manager to join our IT team in Melville, NY.

The IT operations/infrastructure manager will oversee all aspects of IT operations to include delivery of innovative solutions and ensure the efficient operation of technology resources. This role will also manage several IT staff and oversee daily resolution of end-user issues.

Provide technical support, implement and maintain IT policies. Collaborate with the Manager of IT services and Director on cloud technologies, service management, security, disaster recovery, and business continuity. Serve as a hands-on leader and mentor to team members.

Job Responsibilities

• Oversee daily IT operations, manage the ITSM (helpdesk/Fresh Desk) system, address complex issues, enforce SLAs, and handle installations, configurations, maintenance, and deployments to meet user expectations.
• Manage and develop innovative software solutions and integrations that add value to the organization.
• Collaborate with IT services manager in maintaining infrastructure integrity and cloud services (Active Directory, MS Entra, Panzura, Office 365) in addition to wireless, remote access, design and deployment of new technologies.
• Manage and oversee IT staff - hiring, training, and coaching; setting job expectations and evaluating performance. Motivate and engage team through collaborative team meetings.
• Stay appraised on new technologies with ability to translate them into viable business tools.
• Collaborate on development and enforcement of IT policies and procedures to ensure compliance with industry regulations and best practices, as well as to promote efficient and secure use of technology resources.
• Liaise with external vendors and service providers to procure IT equipment and services, negotiate contracts and ensure timely delivery and satisfactory performance.
• Collaborate with senior management to develop IT budgets and long-term strategic plans, identifying areas for investment and improvement to support the organization's goals and objectives.

Education and Qualifications

• A Bachelor's Degree in Information Technology or equivalent experience. Relevant certifications (e.g., Entra, CCNA, ITIL, PMO) are a plus.
• Minimum of 8+ years’ proven experience in an IT management role, preferably within the engineering or professional services industry.
• Experience managing project teams to develop, execute and complete projects and assignments.
• Experience training, mentoring, and managing staff and working in a team-oriented, collaborative environment.
• Hands-on with proven working experience as IT manager or relevant experience.
• Extensive application support experience with Microsoft Office 365, Entra and SharePoint.
• Strong knowledge of network infrastructure, systems administration, and cybersecurity principles working in a hybrid network environment supporting various network protocols (VOIP, CIFS, SMB, SEIM, XDR, MDR, Darktrace, Cisco AMP, Microsoft securities, TCP/IP, NetFlow, DNS, DHCP, iSCSI, SAN, NAS, DELL servers, laptops, Cisco Meraki access points, switches, and routers).
• Experience with Microsoft cloud, Intune, MS Power platform, MS Teams, Webex, Autodesk cloud and Adobe cloud solutions can Cloud management/Securities are desired.
• Excellent troubleshooting skills and ability to diagnose and resolve technical issues efficiently, including the expertise to investigate and troubleshoot problems at each layer of the OSI model and provide solutions is required.
• Must have experience with project management and ability to prioritize tasks and manage multiple projects simultaneously.
• Effective communication and interpersonal skills, with the ability to work collaboratively with colleagues at all levels of the organization.
• Highly self-motivated and driven with a strong sense of customer satisfaction.
• Detail oriented with ability to follow issues through to completion and possesses the skills to effectively prioritize and execute projects.
• Experience in no-code low-code programming and able to create SQL queries, SQL reports, and Python is a plus.

The salary range for this role is $100,000 - $145,000 annually.

The employment offer may deviate from this published range based on a variety of factors, including but not limited to, experience, specialty, knowledge, education, geography and/or related certifications – not related to any applicant’s characteristics protected by local, state or federal law.

About H2M:

While we have grown into a large firm over the past 90 plus years, we remain dedicated to preserving our small company connections. It is our intention to always stand as one H2M with a mission that is built around:

• Our People: It’s our people that create our culture, execute our projects, service our clients, support our communities, and help make our company a great place to work.
• Our clients: Our clients are “why” we exist as an organization. We have the experience, expertise, and skillsets that our clients do not have yet are needed to solve the problems of the built environment.
• Our communities: We commit to creating a safe environment that fosters thriving and healthy communities through our contributions and support for numerous charitable, educational, and community-based causes and organizations.

At H2M, we’re more than just the services we provide. We are a team of over 500 professionals with the knowledge, ability, and desire to create something truly impressive. When we ask for the best of you, it is right to ask for the best of the company. Your growth is our growth. Your success is our success. We are in this mission together, so let’s see it through together.

H2M continuously strives to provide our employees and their families a comprehensive benefit experience surrounding their physical and financial well-being. We offer healthcare and wellness benefits, 401(k) retirement savings with up to 6% employer matching contributions with 100% vesting schedule, annual and spot bonus performance programs, flexibility and paid time off. We also offer tuition assistance for continuing education & professional licensure, student loan debt repayment program, technology allowance and excellent professional development programs that are custom designed for employees at all levels. H2M continually supports their employees through different Employee Resource Groups, such as Diversity and Inclusion, Sustainability, Women’s Initiative and Young Professionals.

H2M is proud to be an equal opportunity workplace committed to equal employment opportunity regardless of race, creed, color, religion, ancestry, sex, age, national origin, marital status, citizenship status, physical or mental disability, sexual orientation, gender identity and/or expression, genetic information, pregnancy status, childbirth, related health conditions or reproductive decisions, status as a protected veteran or any other characteristics protected by Federal, State or local law. Women, minorities, individuals with disabilities, and veterans are encouraged to apply.

Come for the job, stay for the challenge!