IT Operations Analyst

Description:

Client Batch Operations is a 7/24/365 Service Availability (Multi-Site Coverage) department responsible for providing front line support and monitoring of the banks critical batch environment, including Canadian and US critical application Batch and File Transmission processing.

In this role, you would be responsible for monitoring client production batch and file transfers, providing incident management, as well as monitoring SLA/SLO’s.

You would be working on the mainframe with distributed systems, using tools such as CA7, TSO, Autosys, Idash, Tibco MFT, ServiceNow, and others.

Batch Operations provides front line support and monitoring of the bank's critical batch environment. The primary focus of the team is monitoring/surveillance/L1 support of the following platforms:

1. US mainframe batch processing
2. CDN mainframe batch processing
3. CDN/US Distributed Batch Processing across CA7 and Autosys
4. File transmission across TCP/FTP/NDM/Tibco platforms

Incident Management:

• Effectively handle incident management for outages; effectively communicate to clients during service outages and ensure that they are resolved efficiently with minimal impact to stakeholders.
• Ensure timely notification and escalation of possible or occurring issues/problems, options, and recommendations for prompt resolution.
• Resolution of customer/client requests.

Change Management:

• Provide effective change management discipline, ensuring stability to the production environment.
• May perform testing according to test plans, monitor and report on results, and work with others on problem resolution.
• Support the installation, configuration, and upgrade of business applications/systems in coordination with appropriate stakeholders.

Job Details

Job ID: 13134
Contract Duration: 11 Months
Location: Toronto