IT Operations Analyst

Position Description

At a Glance

Legrand has an exciting opportunity for a IT Operations Analyst to join the Legrand team in Mississauga, Ontario. The IT Operations Analyst is responsible for managing and executing the day-to-day operational IT systems at our Mississauga site. This includes activities and technology associated in our warehouse, front office, on-site network support contact, and business applications support. The IT Operations Analyst is responsible to work directly with third party vendors to support all outsourced agreements.

What Will You Do?

1. Maintains the daily operational support for the IT systems throughout the site. This role will monitor performance, proactively look at areas for improvement and lead all issue resolution.
2. Acts as first line of support for issue resolution.
3. Troubleshoot day to day issues, identify root causes, escalate as necessary.
4. Supports operations to identify process changes, support business objectives and drive efficiency.

Qualifications

Education: Bachelor’s degree in information systems or related, or equivalent combination in education and experience.

Experience: Minimum 5 years’ experience in IT. Experience in all cases will include some relevant project management experience.

Required Skills

• Ability to work with and program for windows PC devices and associated equipment (Printers, Scan guns, etc.) used in the support of the business’s applications.
• Coordinate vendor support for repair of equipment.
• Reprogramming of equipment as needed.
• Maintain supplies and accessories for all on-site equipment.
• Advanced PC Networking experience.
• Hands-on experience implementing and supporting all Business Applications systems (not including ERP).
• System implementation experience.
• Creates documentation of new processes or procedures; testing documentation; specifications or proposals; training materials.
• Provides hardware maintenance for printers and other devices, maintains inventory of all devices.
• Acts as project manager for key business initiatives where applicable.
• Ensures that enhancements and modifications are completely tested prior to implementing.
• Monitors the daily inventory of all devices and their performance over the course of a business day.
• Facilitates and/or participates in business improvement and change sessions (Kaizen workshops) in support of process improvement initiatives.
• Ensures appropriate documentation for all activities pertaining to warehouse system management, printer management, related project work, or network improvement and change management.
• Identifies functional gaps and determines resolutions or work-arounds.
• Develops conceptual design of reports & forms.
• On-site point of contact to assist Help Desk support personnel.

Company Info

About Legrand

Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable.

About Legrand North and Central America

Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network.

About Legrand’s Electrical Wiring Systems Division

Legrand’s Electrical Wiring Systems (EWS) division provides the most complete line of residential, commercial, and industrial electrical wiring devices in the world. Through commitment to innovation and quality, EWS maintains the position of industry leader in wire and cable management and wiring devices categories, specializing in raceways, flexible floor, open space and outdoor power solutions, wire mesh cable trays and systems, and designer switches and outlets.

Equal Opportunity Employer