IT Help Desk Technician $23-27/hr

Job Brief
We are looking for a competent Help Desk Technician to provide fast and useful technical assistance on our Point of Sale and computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with users. The goal is to create value for staff that will help preserve the company’s reputation and business.
PLEASE NOTE: This position is in-house and not open for remote work.

Responsibilities:

1. Serve as the first point of contact for staff seeking technical assistance
2. Perform troubleshooting through diagnostic techniques and pertinent questions
3. Determine the best solution based on the issue and details provided by staff
4. Walk the staff through the problem-solving process
5. Direct unresolved issues to the next level of support personnel
6. Provide accurate information on IT products or services
7. Document events and problems and their resolution in ticketing system
8. Follow-up and update staff on the status of the issue
9. Pass on any feedback or suggestions by staff to the appropriate person
10. Keep record of IT inventory up to date
11. Identify and suggest possible improvements on procedures

Requirements & Experience

1. At least 2 years of experience as a Help Desk Technician, or similar customer support role, in the public sector
2. Tech savvy with working knowledge of:

• Windows Server 2012 R2 or newer
• iOS
• Remote Desktop services
• Network printing
• Wired and wireless networking

We Offer:

1. Wage $23-27/hour
2. Health & Wellness Benefits package
3. Employee Discount program
4. Excellent training programs and career development opportunities
5. Flexible hours
6. A fun work environment!

If you have the qualifications that we are looking for to join our team please submit your resume and letter of interest. We are a well-established company within which there is room for advancement for the individual who demonstrates conscientiousness, diligence, honesty, integrity, critical thinking and is a self-starter.