IT Help Desk & Desktop Support Specialist

IT Help Desk & Desktop Support Specialist

Location: Snow Lake, MB, CA

Company: Hudbay Minerals

Who we are:

Hudbay is a Canadian integrated mining company with operations, development properties and exploration activities across the Americas principally focused on the discovery, production and marketing of base and precious metals.

The Opportunity:

We are seeking an experienced Help Desk & Desktop Support Specialist to provide excellent end-user support and ensure optimal performance of our IT infrastructure. You will troubleshoot issues, install software, manage desktop devices, and provide prompt, friendly service to internal customers.

The role is located in the vibrant community of Snow Lake, MB on a 4 days on/3 days off schedule. For those who do not wish to relocate, camp accommodations are available during days on with some travel assistance provided.

The position includes a competitive compensation package which includes benefits, pension, profit sharing, employee share purchase plan among others.

At Hudbay, the atmosphere is fast paced, dynamic and is built on trust. Leadership is focused on individuals, providing mentoring and coaching to facilitate employees reaching their full potential.

Accountabilities:

1. Provide exceptional technical support to end-users, resolving software and hardware issues.
2. Install and maintain software, manage desktop devices, and troubleshoot network connectivity.
3. Proactively identify and resolve IT problems, minimizing downtime and maximizing productivity.
4. Maintain a knowledge database and call tracking system to ensure efficient and effective support.
5. Collaborate with the IT team to implement new technologies and improve existing systems.

Qualifications:

1. 2+ years experience in end-user desktop support role.
2. Proven ability to troubleshoot mechanical and technical issues.
3. Strong knowledge of Windows 11, Office 365, and iOS/Android mobile devices.
4. Experience with DNS, Active Directory, Wi-Fi, imaging, and scripting is a plus.
5. Excellent communication, interpersonal, and customer service skills.
6. Ability to thrive in a fast-paced environment and manage multiple tasks effectively.
7. A+ and/or Microsoft Certified Desktop Support Technician (MCDST) certifications are preferred.

Hudbay is dedicated to providing equitable employment opportunities and encourages applicants of all experience levels to apply. Hudbay takes great pride in its robust Disability Management and Accessibility Program. At Hudbay, we prioritize creating an inclusive workplace environment where everyone can thrive. We firmly believe in providing equal opportunities for all, which is why we actively encourage prospective employees to disclose any accommodation requirements they may have. Whether it's for accessibility needs or other accommodations, we welcome open communication and assure confidentiality and respect throughout the process. By fostering an environment of respect and support, we strive to ensure that every member of our team can contribute their best.