IT Generalist

Company Overview

Ellement Consulting Group (Ellement) is a privately-owned consulting firm established in 1996. We provide actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and governments across Canada.

At Ellement, we empower our clients with informed choices and expert advice. Our mission centers on delivering purposeful, accessible experiences that prioritize customer obsession and operational excellence. We are committed to integrity, strategic foresight, and fostering symbiotic partnerships where challenges are met with collective brilliance and innovative solutions.

Our approach is straightforward and client-centric, ensuring that every interaction is clear, helpful, and devoid of unnecessary jargon. Confident and authentic, we strive to be more than consultants—we are reliable partners in our clients' success.

Position Summary

Reporting to the Manager of IT Services, the IT Generalist’s primary focus is providing day-to-day end-user support, including remote assistance, end-user account maintenance, and IT Help Desk duties. The IT Generalist is our first level of contact for most issues and is in a position that is depended on to communicate clearly and effectively, both to internal and external contacts. Versatility and broad technical knowledge are key, as they handle a wide range of IT-related tasks.

Key Responsibilities

• Helpdesk Support: Provide timely and efficient technical support to end-users, addressing and resolving issues related to hardware, software, and network connectivity in an Office 365 environment.
• New Employee Onboarding: Set up and configure new employee accounts, workstations, and necessary software applications. Conduct orientation sessions to familiarize new hires with IT policies and resources.
• SOC2 Compliance: Adhere to and enforce SOC2 security guidelines, ensuring the protection of sensitive information and compliance with regulatory standards.
• Routine Troubleshooting: Perform routine troubleshooting of IT-related issues, including but not limited to, hardware failures, software malfunctions, and network problems. Document and track issues to resolution.
• User Training: Provide training and guidance to end-users on best practices for utilizing IT resources and ensuring data security.
• System Maintenance: Conduct regular system maintenance tasks, such as updates, backups, and patch management, to ensure optimal performance and security.

Qualifications and Attributes

• Technical Expertise: Strong knowledge of Office 365 environment, Windows OS, and common business applications.
• Troubleshooting Skills: Proven ability to diagnose and resolve hardware, software, and network issues efficiently.
• Security Knowledge: Familiarity with SOC2 guidelines and experience in maintaining security standards.
• Customer Service: Excellent interpersonal and communication skills to provide effective support to end-users.
• Problem-Solving: Ability to handle multiple tasks and prioritize issues based on urgency and impact.
• Experience: Previous experience in a helpdesk or IT support role within a managed service provider environment.
• Certifications: Relevant certifications such as CompTIA A+, CompTIA Security+, Network+, or Microsoft Certified Professional (MCP) are a plus.
• Successful completion of a cleared criminal background check is required.

At Ellement, we’re all about investing in our business, and our biggest investment is our people!

We’re committed to our employees growth and well-being, offering ongoing education, training, and all the support you need to thrive. We offer a comprehensive benefits package, along with a positive, team-oriented work environment.

Join our vibrant and dynamic team today!