IT Coordinator

Do you have a passion for building and supporting amazing IT experiences?

Then Jobber might be the place for you! We’re looking for an IT Coordinator to be part of our Workplace Technology team at our office in Edmonton, AB.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50, Enterprise Fast 15, and Technology Fast 500 lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

The team:

The Workplace Technology team is one of the most cross functional teams at Jobber. We’re focused on building systems, offices, and processes that scale as we transform our industry.

Our guiding mission is to support our entire team through the use of technology and supreme customer service. As the technology landscape changes, we need to make sure all our systems stay ahead of the curve and we’re always building better ways for our employees to do their best work. This applies to you as well - through dedicated feedback, continuous 1:1’s and endless learning opportunities, we want to help accelerate your career too!

The role:

Reporting to the Senior Manager, IT, the IT Coordinator will help take the tools and systems we have in place and make sure they’re optimized for performance, reliable for our employees, and scalable as we continue to grow. You will play a key role in assisting with the assessment, facilitation and implementation of industry standard tools.

The IT Coordinator will:

• Take ownership of support desk duties and be the face of Jobber Workplace Technology
• Provide technical support related to laptops, software, printers, video conferencing equipment, and mobile devices
• Deploy equipment for new employees and help manage hardware inventory
• Keep our knowledge base and documentation up to date.
• Create, add and modify accounts and services across our various platforms
• Be ready to learn! We’re big fans of automation and clever solutions

To be successful, you should have:

• 1+ years supporting macOS hardware and associated tools in a customer-facing or corporate IT environment
• Understanding of IT fundamentals, tools, and best practices
• The ability to troubleshoot complicated problems and seek out new information
• A customer experience focused mindset
• Strong attention to detail, great communication skills and eagerness to learn new things constantly

It would be really great (but not a deal-breaker) if you had:

• Experience working with Mobile Device Management (MDM) systems such as Jamf, Kandji, or Mosyle
• Experience supporting Cloud and SaaS Applications, such as: Google Workspace, Okta, Atlassian, and Cisco Meraki.
• You have a great understanding of AV equipment (Zoom Rooms)

All interviews are being conducted virtually – via phone or video.

Please note: This is a primarily office based role. You will be required to be in the office 4-days per week.