IT Analyst (Finance)

Hospitality Services operates over 20 food service locations on campus that include a combination of residence dining, retail operations, vending, and catering services. The Information Technology Analyst reports to the Manager, Information Systems, and assists in providing day-to-day technical support for Hospitality Services as assigned. As a member of the Hospitality Services IT Team, the incumbent supports internal department staff and systems, providing timely, effective, and friendly service. The incumbent also supports broader project-based initiatives, contributing to the development and implementation of new and innovative technologies as aligned with the Hospitality Services mission and vision.

Job Summary

Responsible for consulting with users to determine programming or facility needs. Designs, implements, and maintains users' applications and acts as an administrator for a variety of networks, programs, and websites. Also responsible for applying general knowledge and understanding of financial policies and procedures to coordinate and process University financial transactions. Analyzes, records, classifies, and summarizes accounting data according to established procedures. Ensures accuracy and compliance with existing guidelines, policies, and procedures.

Purpose and Key Functions

• Provide expertise and practical assistance in delivering services that comply with established standards.
• Identify, evaluate, and prioritize problems and complaints to ensure that inquiries are successfully resolved.
• Carry out investigative work on a variety of requirements, information flow, and processes.
• Elicit additional information from users to accurately diagnose problems.
• Implement non-standard solutions and work-arounds.
• Evaluate hardware, software, and transmission service alternatives as business requirements change.
• Localize and rectify faults in network connectivity and applications and respond to non-routine user problems.
• Analyze, examine, and validate processes.
• Interpret technical and procedure manuals for non-technical users.
• Provide technical advice on network and system applications.
• Provide advice to users regarding security, equipment configuration, and selection of programming language.
• Work autonomously in accordance with general instructions as to methods and procedures.
• Install and repair various hardware, software, and computer peripherals.
• Support and troubleshoot user problems to determine if the problem is hardware, software, or procedural.
• Provide users with routine information such as system updates, errors, and features.
• Elicit additional information from clients and colleagues to diagnose issues.
• Evaluate requests for new and changes to existing computer hardware, software, and peripherals and make the appropriate recommendations.
• Provide information and assistance to others regarding the use of hardware and software.
• Perform routine technical tasks related to the maintenance and administration of a workgroup or department including, but not limited to, assigning passwords, purging print queues, enabling and disabling accounts, setting up and maintaining user access to the system, and monitoring scheduled backups.
• Update and maintain a complete inventory of computer hardware, software, and peripherals.
• Plan, schedule, and monitor own work within short time horizons.
• Organize individual time, work and resources to accomplish objectives in the most effective and efficient way.
• Maintain records and prepare documentation related to activities including resources such as web pages and databases.
• Perform minor repairs and preventative maintenance.
• Ensure users receive information on systems updates, errors and features.
• Remain current with frequent developments in the field of information technology.
• Assist with internal and external audits by preparing audit files and responding to auditor inquiries.
• Analyze data and assess for reasonableness.
• Calculate, prepare and issue invoices, cheques, account statements and other financial statements according to established procedures
• Receive, send, sort, verify, process and prepare various documents such as purchase orders, invoices, cheque requisitions, receivables, and payables.
• Investigate discrepancies using established procedures.
• Prepare and generate a variety of scheduled and ad hoc reports.
• Update, maintain, and verify information in a variety of spreadsheets and databases.
• Apply standard mathematical skills such as calculations, formulas, and equations to perform a variety of calculations.
• Create spreadsheets including complex formulas and equations.
• Answer complex inquiries via telephone, email, and in person that are specific in nature and require a specialized knowledge of policies and procedures.
• Maintain filing systems, both electronic and hard copy.

Supervision

• Provide direction to others in how to carry out work tasks.
• Ensure adherence to quality standards and procedures for short-term staff.

Assets

Experience with the following would be considered an asset:

• TouchNet OneCard and PAdmin POS systems
• Microsoft Windows desktop and server endpoint management
• Red Hat Enterprise Linux (and/or CentOS, Rocky, Fedora)
• HTML, JavaScript, CSS, and WordPress content management
• SabreTooth Technologies Hospitality Hub Food Service Operations (FSO)
• Caterease
• Scripting in Python, Bash, and/or PowerShell
• Ethernet and TCP/IP-based networking, firewalls
• ITIL/IT Service Management
• Previous experience working in a university environment

Additional Information:

The successful candidate will have/demonstrate the following:

• High attention to detail while producing thorough and accurate work.
• Flexibility and willingness to adapt quickly to changing priorities and tasks.
• Excellent problem solving and critical thinking skills.
• Ability to respond creatively to resolve issues and maintain workflow.
• Proven success at prioritizing and managing multiple tasks simultaneously.
• Ability to work independently and collaborate within a team environment.
• Strong verbal and written communication skills.
• Ability to take initiative and follow through, and willing to ask for help when needed.
• A high degree of professionalism, integrity, and ability to handle confidential information.
• Excellent interpersonal skills and the ability to build and maintain relationships at work.
• Ability to meet tight project deadlines and competing timelines.
• Excellent organizational, time management, and planning skills.
• Commitment to maintaining a professional working environment.

To apply for this job, please submit your application online.

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