IT Administrator

ABOUT US

Enthusiast Gaming (TSX: EGLX) is building the world’s largest media and content platform for video game and esports fans. By combining Media, Talent, Esports, and Experiences, we create a unique space where Gen Z and Millennial audiences connect and engage. Our network of passionate gaming communities delivers the ultimate fan experience through digital media, entertainment, and live events.

ABOUT THE POSITION

We are looking for a full-time IT Administrator to support Enthusiast Gaming’s North American operations and, as needed, our UK entity. Reporting to the Senior Director, Product & Operations, you will play a critical role in ensuring our employees have the technical support they need to thrive.

In this role, you will troubleshoot hardware and software issues, manage IT infrastructure, onboard/off-board employees, and uphold security standards. This position offers an exciting opportunity to work in a dynamic, fast-paced environment where gaming and technology intersect.

KEY RESPONSIBILITIES

Technical Support & IT Operations

• Deploy, configure, and maintain IT hardware, including desktops, laptops, printers, and other peripherals.
• Diagnose and resolve hardware and software issues across Windows, macOS, and Google Workspace environments.
• Manage software licensing and ensure compliance with company policies.
• Provide basic network troubleshooting, including connectivity issues, VPN, and remote access tools.

User Support & Training

• Act as a trusted IT advisor, providing guidance and training on system usage, new software, and security best practices.
• Handle account setups, password resets, and permission requests.
• Ensure a seamless onboarding and offboarding process for employees.

Security & Compliance

• Uphold company security standards and participate in security audits.
• Monitor and respond to security threats proactively.

Process Improvement & Documentation

• Maintain accurate records of hardware/software inventory, issues, and solutions in our IT ticketing system.
• Continuously propose improvements to IT processes and procedures.
• Stay up to date on industry trends and emerging technologies.

On-Call Support

• Occasionally provide after-hours support for urgent IT issues.

REQUIRED QUALIFICATIONS

• 3+ years of experience in an IT support/help desk role.
• Expertise in Google Admin Console (user management, access delegation, group creation).
• Experience with mobile device management (MDM) (monitoring, troubleshooting, and procurement).
• Strong troubleshooting skills in:
• Google Workspace (Gmail, Drive, Calendar, Meet, Sheets, Docs, Forms).
• PC and Mac hardware/software.
• Ability to provide occasional support to UK employees outside of EST business hours.
• Excellent customer service and communication skills.
• Ability to work independently and collaboratively in a remote environment.

PREFERRED QUALIFICATIONS

• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience with:
• JAMF (Apple device management)
• NinjaOne (Remote IT management)
• Slack, 1Password, Jira, monday.com

WHAT WE OFFER

We offer a highly collaborative and passionate work environment with opportunities for growth and development. Our benefits include:
Competitive salary ($110,000 - $120,000 CAD)
Flexible remote work options
Comprehensive health and wellness benefits
Career growth opportunities in a fast-growing gaming and media company

At Enthusiast Gaming, we believe in building an inclusive and diverse workforce. We welcome and encourage applications from all qualified candidates. If you require accommodations during the recruitment process, please let us know.

Learn more about us at www.enthusiastgaming.com