IT Administrator

REW is looking for an experienced IT Administrator to join our high tech, high performing team, who will provide their technical expertise and support across the organization.

This is a hybrid opportunity that exists at our downtown Nanaimo (Vancouver Island) location.

What you bring :

You have high standards, are motivated to learn and grow, and enjoy new challenges. You have a ‘can do' attitude, are an efficient detail oriented multi-tasker, who is known to provide amazing support, and can be counted on to put in extra efforts as required. You are known for your strong work ethic, code of confidentiality, accountability to your commitments, with a demonstrated ability to shift focus as priorities change.

What you will get in return :

REW values excellence and recognizes achievements. Results are rewarded by competitive compensation, comprehensive benefits, and amazing opportunities/projects. From time to time, we may ask for you to step in and step up to support your team, working business hours and then some. We appreciate and give back for your extra efforts. As a hybrid workplace, we understand flexibility is important, and offer the opportunity to work remotely. You will work with an amazing team (REW team members are the BEST), who always strive to make a difference, and consistently live our core values: Always be Awesome, Customer Success, and Innovation.

Key Responsibilities :

1. Serve as point of contact for internal customers seeking technical assistance, eliciting problem details.
2. Onboarding and Offboarding of new/departing employees, including equipment provisioning, software deployment.
3. Assist in the maintenance of hardware inventory management.
4. Document pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
5. Prioritize and schedule problems. Escalate problems (when required) to the appropriate department.
6. Record, track, and document help desk request problem-solving process, including all successful/unsuccessful actions taken, through to final resolution.
7. Perform remote troubleshooting through proven diagnostic techniques.
8. Access software updates, anti-virus installs, drivers, knowledge bases, and frequently asked questions resources on the internet to aid in problem resolution.
9. Research current standards for security, remote work, and physical hardware.
10. Understand software and hardware used and supported by the organization.
11. Perform hands-on fixes at the desktop and server level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
12. Test fixes to ensure problems are resolved. Perform post-resolution follow-ups.
13. Develop help sheets and frequently asked questions lists for end users.
14. Facilities support as required.
15. Tech and Admin support as required.

Qualifications that will help to have for this role :

1. Certificate or college diploma in the field of IT/IM and/or two years equivalent work experience. CompTIA A+ or equivalent preferred.
2. Tech savvy with working knowledge of office automation products, databases, and remote control.
3. Knowledge of basic computer hardware, including desktops, notebooks, printers, basic networking concepts, firewalls, and switches.
4. Experience with desktop and server operating systems, including Windows 10, Server R2, and MacOS. Experience with Linux systems is preferred.
5. Basic knowledge of Shell scripting, Batch scripting, with some PowerShell preferred.
6. Familiarity with git, PHP, and MySQL is an asset.
7. Familiarity with GSuite is an asset.
8. Working knowledge of a range of basic diagnostic utilities, including Command prompt, Remote Desktop, Google search, and Terminal.
9. Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

The competencies required for you to be successful in this role are:

Adjusting thinking and adapting to changes as the work environment shifts is necessary for this role to demonstrate Flexibility and Managing Uncertainty. The IT Administrator will be able to work effectively in an unstructured environment, following and documenting processes and practices.

Organization and execution to meet objectives on time, with high quality and process follow-through are expected to demonstrate the Planning and Results Orientation competency. The IT Administrator is skilled at prioritizing and completing tasks accurately and on time with high expectations of self and others.

Prioritizes and actions internal customer needs are expectations of the IT Administrator to demonstrate Customer Focus. The administrative role will be relied on to respond promptly and accurately to requests, keep internal customers up-to-date and informed on activities, and share concerns or opportunities for improvement.

If you are an IT administration expert who gets excited about tall goals and making a meaningful impact, this may be the role for you.

Real Estate Webmasters knows what it takes to create a phenomenal online experience and achieve incredible results. With 16 years' experience working exclusively within the real estate sector, REW has partnered with top brands, elevating their digital presence and increasing their success.

Client products & services offered by Real Estate Webmasters include Websites, CRM, Databases, Apps, Property Listing Data Integration, Lead Generation, Search Engine Optimization, and Pay Per Click Advertising. REW's Clients include individual agents, brokers, teams, and enterprise brokerages; all of whom may choose to have Property Listings data displayed on their websites.

Our Values :

You care about delivering great service to your Clients whether they are internal or external. That's how you contribute to our Customer Success value.

You are open-minded and are curious to learn. Doing things more efficiently and better is how you could demonstrate our Innovation value.

Even when the days are tough, you remain positive and helpful. Treating your colleagues in a supportive way is how you demonstrate our Always be Awesome value.