IS Technician

Job Description

Are you a passionate Information Systems Technician? Do you have experience maintaining, servicing, and supporting computer hardware and office equipment? Are you passionate about providing exceptional customer service?

If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 9,000 regulated health care and other professionals. We are amid a momentous time for health care in Ontario as we move to a more connected health care system through the Ontario Health Teams model of care.

Ontario Health atHome is looking for an exceptional IS Technician to join our Waterloo Wellington IT team.

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth, and innovation, we offer:

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world-class defined benefit pension plan

What will you do?

• Providing computer software support for Ontario Health atHome staff;
• Providing computer hardware support for Ontario Health atHome staff;
• Maintaining, servicing, and supporting computer hardware and office equipment;
• Providing staff with assistance using various computer programs and office equipment;
• Evaluating, analyzing, and diagnosing staff Helpdesk issues;
• Creating and supporting all user profiles in various office environments and locations;
• Providing technical support and administration for VOIP phone and voice mail systems;
• Updating inventory of IS equipment;
• Back-up of server and SQL server;
• Referring appropriate client information system software issues to HSSO;
• Taking all reasonable steps to ensure a healthy and safe work environment and participating in continuous quality improvement;
• Other duties as required.

What must you have?

• Two to three-year diploma in computer science field of study;
• Two years relevant on-the-job technical computer experience;
• Expert understanding of computer systems, laptops, servers, electronics, hardware, and software;
• Experience with basic Windows functions and MS Office programs.

What would give you the edge?

• Proficient in the operation of a personal computer in a networked environment using computer software and data entry skills;
• Effective end user troubleshooting skills;
• Human relations skills to relate with tact and courtesy to Ontario Health atHome staff, other professionals, and staff of external agencies;
• Able to communicate effectively orally and in writing and is empathetic and responsive in all communications;
• Knowledge of office systems, procedures, and business practices;
• Able to work effectively in a team-based setting, with strong planning and organizational skills, along with the ability to multi-task and respond to changing priorities, and to work independently.

Who are we?

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers, and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity, and anti-racism. We are committed to attracting, engaging, and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.