IS Analyst - REMOTE CANADA

About Us

FirstLight is a leading clean power producer, developer, and energy storage company serving North America. With a diversified portfolio that includes over 1.65 GW of operating renewable energy and energy storage technologies and a development pipeline with 4+ GW of solar, battery, hydro, onshore wind and offshore wind projects, FirstLight specializes in hybrid solutions that pair hydroelectric, pumped-hydro storage (including Northfield Mountain, the largest energy storage facility in New England), utility-scale solar, large-scale battery, and wind assets. The company’s mission is to accelerate the decarbonization of the electric grid by supporting the development, operation, and integration of renewable energy and storage to meet the world’s growing clean energy needs and deliver an electric system that is clean, reliable, affordable, and equitable. Based in Burlington, MA, with operating offices in Northfield, MA, New Milford, CT, Oshawa, ON and Montréal, QC, FirstLight is a steward of more than 14,000 acres and hundreds of miles of shoreline along some of the most beautiful rivers and lakes in North America.

FirstLight is wholly owned by PSP Investments, one of Canada’s largest pension investment managers. We have over 200 employees in Canada and the US with operations based in Massachusetts, Connecticut, New York, Pennsylvania, Ontario and Quebec and our corporate headquarters are located in Burlington, MA.

We proudly serve our host communities and beyond through our clean energy assets, the recreation spaces we steward, the jobs we produce, and the economic benefit we deliver through our operations and charitable actions.

We are a team of caring, passionate professionals who are driven to deliver positive climate impact and to have fun while doing it! We value diversity, equity and inclusion and encourage people with diverse perspectives, skills and experiences to apply.

Position Detail:

We are looking for an experienced IS Analyst to join our team for a 5-12 month temporary assignment. This position is REMOTE and may require occasional travel to our business sites.

Reporting to the Director, Transformation and Technology, the Information Systems (IS) Analyst is responsible for providing technical support and maintenance to all technology within the Company and its associated systems. The IS Analyst builds and maintains trust and confidence with all US and Canadian Operations Teams.

Our ideal candidate possesses experience, passion and energy to be a driving force in FirstLight’s continued evolution to accelerate the decarbonization of the electric grid to meet the clean energy needs of tomorrow.

Key Responsibilities Include, But Are Not Limited To:

• Provide exceptional customer service by way of technical support in OT/IT Environments
• Lead assigned projects and provide subject matter expertise to diagnose and remedy escalated issues by the business units, project stakeholders and/or other members of the IS team;
• Coordinate with external vendors from a project management and technical aspect;
• Collaborate with IS team to improve IS design and build standards; ensure standards are adhered to;
• Monitor and action assigned tickets in the queue while paying careful attention to requirements and timelines;
• Monitor and maintain systems performance and troubleshoot outages;
• Provide feedback for the future of the technology practice (evaluating vendors, products, solutions, etc.);
• Assist with infrastructure designing and scoping solutions for new initiatives;
• Escalate critical incidents as necessary while providing stakeholder communication;
• Contribute/develop documentation of processes, systems, and configurations;
• Support the configuration, installation and testing of current and/or new systems;
• Use industry standard monitoring and analysis tools as required;
• Assist in the creation, support, and maintenance of operational documentation;
• Adhere to fundamental change management principles and core IT processes based on ITIL;
• Expand knowledge and activities to increase understanding of support to SCADA/controls environments;
• Complies with all Corporate policies and procedures;
• Carries out other duties as assigned.

Job Qualifications / Skills

• College diploma in Electrical/Electronic Technology with 5 years or more supporting IT environments based on ITIL frameworks or University degree in Computer Science, or equivalent, with additional training in digital control systems;
• Knowledge of ITIL standards including incident response, life cycle management, change management and architecture review process;
• Hands on experience configuring data acquisition devices such as PLCs SEL RTAC, Allen Bradley or Modicon;
• Understanding of Plant Operations Technology (OT) equipment and operation reliance;
• Strong understanding of security principles and working knowledge of NERC CIP compliancy as it relates to cyber security at facilities;
• Preference for the following certifications:
• MCPITP, MCSE, MCSA Server Certification or proven experience
• Microsoft Server– AD, DNS, DHCP, GPO, IIS
• Microsoft Office and Azure 365 administration
• VMware vSphere virtualization and vCenter management platform
• PowerShell scripting knowledge
• ITIL/CISSP/MCSE/CCN/PMP/WMWARE/CET certification
• Must be self-motivated and have strong teamwork experience;
• Strong analytical, problem solving and communication skills;
• Extremely high attention to detail, well organized and strong documentation skills within Office 365;
• Proven ability to work effectively with managers, supervisors, and employees under stressful conditions and experience working in environments where urgency and caution are paramount;
• Willingness to participate in regular IS team on-call rotations (including holidays, evenings and weekends);
• Valid drivers licence;
• Ability to travel to Company locations as needed.

Why Work for FirstLight?

We consider our employees to be our most valuable resource and we strive to provide a challenging, collegial, and rewarding workplace. FirstLight embraces a company-wide commitment to recruit, develop, and retain a dedicated, diverse, and engaged workforce that is motivated to be ever better both professionally and personally.

Joining the FirstLight Team is an opportunity to experience a unique and exciting culture. We offer a competitive benefits package.

FirstLight is an Equal Opportunity Employer; promoting accessibility and inclusivity at work and offering accommodation for applicants as required and requested.

FirstLight’s values are:

Respect – Integrity – Safety – Excellence – Innovation - Team