IS Analyst BILINGUAL; Hybrid, Oshawa

About Us

FirstLight is a leading clean power producer, developer, and energy storage company serving North America. With a diversified portfolio that includes over 1.65 GW of operating renewable energy and energy storage technologies and a development pipeline with 4+ GW of solar, battery, hydro, onshore wind and offshore wind projects, FirstLight specializes in hybrid solutions that pair hydroelectric, pumped-hydro storage (including Northfield Mountain, the largest energy storage facility in New England), utility-scale solar, large-scale battery, and wind assets. The company’s mission is to accelerate the decarbonization of the electric grid by supporting the development, operation, and integration of renewable energy and storage to meet the world’s growing clean energy needs and deliver an electric system that is clean, reliable, affordable, and equitable. Based in Burlington, MA, with operating offices in Northfield, MA, New Milford, CT, Oshawa, ON and Montréal, QC, FirstLight is a steward of more than 14,000 acres and hundreds of miles of shoreline along some of the most beautiful rivers and lakes in North America.

FirstLight is wholly owned by PSP Investments, one of Canada’s largest pension investment managers. We have over 200 employees in Canada and the US with operations based in Massachusetts, Connecticut, New York, Pennsylvania, Ontario and Quebec. In Canada, FirstLight operates through its subsidiaries H2O Power and the recently acquired Hydromega, which is headquartered in Montreal.

We proudly serve our host communities and beyond through our clean energy assets, the recreation spaces we steward, the jobs we produce, and the economic benefit we deliver through our operations and charitable actions.

We are a team of caring, passionate professionals who are driven to deliver positive climate impact and to have fun while doing it! We value diversity, equity and inclusion and encourage people with diverse perspectives, skills and experiences to apply.

Position Detail:

We currently have an opening for an experienced Bilingual (English/French) IS Analyst for this hybrid role based in ON.

Reporting to the Manager, IT Operations, the Information Systems (IS) Analyst is responsible for providing bilingual technical support and maintenance to all technology within the Company and its associated systems. The IS Analyst builds and maintains trust and confidence with all US and Canadian Operations Teams.

Our ideal candidate possesses the experience, passion and energy to be a driving force in FirstLight’s continued evolution to accelerate the decarbonization of the electric grid to meet the clean energy needs of tomorrow.

Key Responsibilities Include, But Are Not Limited To:

• Provide exceptional customer service by way of technical support in OT/IT Environments;
• Lead assigned projects and provide subject matter expertise to diagnose and remedy escalated issues by the business units, project stakeholders and/or other members of the IS team;
• Coordinate with external vendors from a project management and technical aspect;
• Collaborate with IS team to improve IS design and build standards; ensure standards are adhered to;
• Monitor and action assigned tickets in the queue while paying careful attention to requirements and timelines;
• Monitor and maintain systems performance and troubleshoot outages;
• Provide feedback for the future of the technology practice (evaluating vendors, products, solutions, etc.);
• Assist with infrastructure designing and scoping solutions for new initiatives;
• Escalate critical incidents as necessary while providing stakeholder communication;
• Contribute/develop documentation of processes, systems, and configurations;
• Support the configuration, installation and testing of current and/or new systems;
• Use industry standard monitoring and analysis tools as required;
• Assist in the creation, support, and maintenance of operational documentation;
• Adhere to fundamental change management principles and core IT processes based on ITIL;
• Work with 3rd party technical support provider(s);
• Expand knowledge and activities to increase understanding of support to SCADA/controls environments;
• Comply with all Corporate policies and IT procedures;
• Perform other duties and responsibilities as assigned.

Job Qualifications / Skills

• College diploma in Electrical/Electronic Technology with 5 years or more supporting IT environments based on ITIL frameworks or University degree in Computer Science, or equivalent, with additional training in digital control systems
• 5+ years’ experience as a network/systems administrator with a proven track record of excellent service
• Must be bilingual – fluent in English and French
• Ability to travel to our Canadian operations sites
• Valid Drivers License
• Willingness to participate in regular IS team on-call rotations (including holidays, evenings and weekends)
• Excels in both a team environment as well as independently
• Self-motivated with a willingness to progress/improve processes and functions
• Understanding of urgency and caution when operating in a power systems environment
• Strong analytical, problem solving and communication skills
• Extremely high attention to detail, well organized and strong documentation skills within Office 365
• Strong understanding of security principles
• In-depth knowledge of the Microsoft Cloud platforms Azure, O365 and SharePoint
• Knowledge of ITIL standards including Incident Response, life cycle management, Change management and Architecture review process
• Hands on experience configuring data acquisition devices such as PLCs SEL RTAC, Allen Bradley, Schneider or Modicon preferred
• Understanding of Plant Operations Technology (OT) equipment and operation reliance
• Working knowledge of NERC CIP compliancy as it relates to Cyber security at facilities
• Implementation and design/support experience with the following technologies including (but not limited to):
• Microsoft Windows server infrastructure
• Active Directory, Authentication, SSO & Identity Management
• Collaboration and Messaging
• Exchange
• Teams
• SharePoint
• Cloud Technologies
• O365, Azure, Paas, SaaS
• File & printer services
• VMWARE
• Proven ability to work effectively with managers, supervisors, and employees under stressful conditions
• Preference for the following certifications:
• MCPITP, MCSE, MCSA Server Certification or proven experience
• Microsoft Server– AD, DNS, DHCP, GPO, IIS
• Microsoft Office and Azure 365 administration
• VMware vSphere virtualization and vCenter management platform
• PowerShell scripting knowledge
• ITIL/CISSP/MCSE/CCN/PMP/WMWARE/CET certification

Why Work for FirstLight?

We consider our employees to be our most valuable resource and we strive to provide a challenging, collegial, and rewarding workplace. FirstLight embraces a company-wide commitment to recruit, develop, and retain a dedicated, diverse, and engaged workforce that is motivated to be ever better both professionally and personally.

Joining the FirstLight Team is an opportunity to experience a unique and exciting culture. Some of our benefits for eligible employees include:

• Comprehensive Medical, Dental, Vision, Life and Disability Insurance
• Health and Wellness Programs
• Mental Health Care
• RRSP with Employer Matching
• Annual Performance Incentive Plan
• Employee Assistance Program
• Generous Paid Time Off Plan
• Paid Holidays
• Professional Development
• Employee Referral Program
• Tuition Reimbursement
• Charitable Matching Program & Employer Sponsored Volunteer Program

FirstLight provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, age, sexual orientation, national origin, ancestry, disability, genetics, veteran status or any other characteristic protected by state, federal and local laws. In addition to federal law requirements, FirstLight complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

FirstLight’s values are:

Respect – Integrity – Safety – Excellence – Innovation - Team

Join Our Team!

Want to learn more about FirstLight? Check us out below!

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