Invoicing & Collections Associate

Work Location: This is a hybrid position (4 days working on-site at our National Office location in North York @ 243 Consumers Rd, North York, ON M2J 4W8)

Invoicing and Collections Associate - PCVRS

The Invoicing and Collections Associate is responsible for invoicing and collections for the PCVRS partnership with WCG as part of the revenue management cycle. Invoicing will be based on postings completed at the clinic level and will include generating, reviewing and sending invoices to funders based on a specific time frame established internally or externally by the funder. The associate will also be responsible for identifying outstanding accounts to contact WCG and/or patients and collect on outstanding payments.

The role requires an eye for detail, time management and self-discipline to ensure regular and timely invoices and follow up on outstanding invoices. Accuracy is key as well as the ability to work independently. Efforts are focused on resolving posting issues at the clinic level and performance or coaching opportunities. Excellent communication and negotiation skills are required as efforts are focused on resolving customer billing problems to reduce accounts receivable delinquency. The role requires a balance between maintaining trustful relationships and ensuring timely payments. The position will report to the designated Invoicing and Collections Lead.

Responsibilities for Invoicing

• Verify accuracy of billing/invoicing data and revise if necessary.
• Research and resolve discrepancies for patient’s accounting details.
• Submit invoices as per PCVRS guidelines and within the timelines outlined.
• Notify clinics with issues, rejections, or updates that will impact future billing.
• Consult clinic if issues cannot be resolved by associate and utilize alternative resources as necessary until resolution is complete.
• Record notes relevant to patient’s account as necessary.
• Ensure compliance with process by communicating with clinic and RAL if issues are identified.
• Utilize system reports (LPS and other relevant applications) to complete required tasks.

Responsibilities for Collections

• Review and monitor accounts for collection efforts.
• Complete outbound collection calls in a professional manner while keeping and improving customer relations to ask WCG about outstanding payments.
• Maintain patient privacy in all interactions.
• Resolve client-billing problems and apply good customer service in a timely manner.
• Collect customer payments in accordance with payment due dates and process.
• Identify issues attributing to account delinquency and discuss them with management.
• Review and monitor assigned accounts and all applicable collection reports.
• Provide timely follow-up on payment arrangements.
• Provide relevant documents to WCG for account follow-up.
• Investigate required historical data for each account or invoice.
• Take action to encourage timely debt payments.
• Process payments and refunds.
• Maintain accurate account records and update status and collection efforts.
• Report on collection activity and accounts receivable status.
• Follow company-prescribed collection techniques and timelines to reduce Accounts Receivable.

Skills Requirements

• Knowledge of invoicing procedures and collection techniques.
• Working knowledge of MS Office such as Word, Excel, Outlook and SharePoint.
• Comfortable working with targets.
• Ability to manage stress.
• Excellent communication skills (written and oral).
• Strong negotiation, problem-solving and analytical skills.
• Ability to work independently and to adapt to a fast-changing environment.
• Attention to detail with an eye for accuracy.
• Respect for customers’ privacy and treating them with empathy.
• Employment conditional on obtaining Federal Level Security Clearance Reliability Status.
• Bilingualism (French/English) is considered a strong asset.
• Familiar with medical and vocational terminology.

Education and Experience

• Proven experience with at least 1-year experience in a similar administrative role within a Lifemark acute clinic, or 2 years of corporate collection experience, including interaction with a large customer base.
• Minimum Grade 12 diploma, bachelor's degree an asset but not required.
• Other relevant experience within a sales or call center environments will be considered.