Investigative Assistant

Do you value integrity and innovation? How about passion and caring? Great! Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day.

In scope

Permanent, Full time

Location: Regina South Claims

Work Hours: Full time, Monday to Friday

Pay Range - $50,134.00 - $59,669.00

Apply by: April 7, 2025

GENERAL ACCOUNTABILITY

The Investigative Assistant is responsible for receiving and processing investigation requests in the Special Investigation Unit (SIU). This position deals with confidential information and activities to detect fraud, support investigations, and assist in protecting corporate assets. The role deals with criminal matters and, therefore, has access to police information and systems to conduct file investigations and compile letters and reports. The Investigative Assistant corresponds with the public, internal staff, members of the law enforcement community, and other investigative bodies.

KEY ACCOUNTABILITIES

Note: This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned.

1. Prepares investigation files for assignment.
2. Receives, handles, and directs telephone and/or in person inquiries from internal and external sources (customers, witnesses, and law enforcement).
3. Maintains data for various spreadsheets and systems (e.g., watch lists, release of information, subjects of interest, statistical reports).
4. Conducts file investigations, data mining through SGI databases (e.g., GIS, SAM) and law enforcement databases (e.g., CPIC, IEIS, SIMS, PARMS).
5. Acts as liaison with law enforcement and other authorized external agencies.
6. Obtains and releases confidential information with authorized partner agencies.
7. Sets up SIU files, manages file content, and prepares files for storage upon closure.
8. Prepares Special Investigation Unit reports, memorandums, letters, and forms.
9. Transcribes, proofreads, and performs quality control checks on all printed materials.
10. Receives, screens, and directs source information and confidential tips.
11. Checks the accuracy of invoices, receiving reports and other documents, and maintains record of budget expenditures.
12. Prepares and maintains vehicle records and accounts.

High Performance Team & Culture

1. Supports a culture of leadership and accountability to effectively meet the key accountabilities within the scope of the role.
2. Displays leadership by committing to a culture of continuous learning/development of self and supports others by actively sharing knowledge, providing guidance, mentoring, training, and supporting developmental opportunities.
3. Demonstrates that the Health, Safety and Emergency Management Policy is applied in area of responsibility for self and others.
4. Actively applies knowledge to support transformation and strategic initiatives of the corporation, while participating and advocating change and applying a growth mindset.

TECHNICAL KNOWLEDGE & SKILLS

1. Proficient knowledge of insurance claim processes and related legal requirements.
2. Proficient knowledge of acts and regulations related to information access and protection of privacy.
3. Proficient knowledge of police policies, procedures, terminology, and investigative techniques.
4. Proficient skill level in transcribing dictated correspondence and documents.

EDUCATION & CERTIFICATIONS

1. One-year certificate from an accredited post-secondary education institution in a relevant field of study such as Business or Health Sciences, or defined equivalency.
2. Required to meet the background screening requirements of law enforcement agencies to qualify for access to police information systems.

EXPERIENCE

1. 1 - 2 years’ experience in insurance or customer service role.

Posting Close Date: April 7, 2025. As you prepare to submit your application, and cover letter if applicable, please highlight the achievements that demonstrate why you're a great candidate for this role.