International New Verticals Catalog Specialist

About the Team

The International New Verticals team is all about expanding DoorDash beyond Restaurants in International markets, and helping deliver anything our Customers want. Our International Catalog, Fulfillment and Logistics team has three major mandates to effectively onboard merchants, fulfill every order with speed & accuracy and improve our logistics network. We are able to do this by identifying efficiencies, building product toolings and launching operational processes at scale. You will own metrics and pull operational levers to drive impactful results across our Grocery, Convenience, Alcohol and Retail international businesses.

About the Role

Join our International New Verticals Strategy & Operations (S&O) team as a Catalog Specialist and play a vital role in optimizing our grocery, convenience, alcohol, and retail catalogs across Canada, Australia and New Zealand. In this role, you’ll ensure that we display complete and accurate Mx catalogs on DoorDash, run audits to improve category taxonomy and brand accuracy, and conduct deep-dives to identify catalog issues. You’ll collaborate with technical teams to resolve challenges and drive improvements, ensuring customers have a seamless and accurate shopping experience. If you’re detail-oriented, love working with data, and enjoy solving problems, this is your opportunity to make an impact!

You will report into the Canada New Verticals Senior Associate, Catalog & Quality.

The role is traditionally Mon-Fri regular hours, however there may be some occasional holiday/weekend work required to support key initiatives (Holiday/Penalty rates will apply). In this case, requirements will be communicated in advance.

You’re excited about this opportunity because you will…

• Execute – Support execution across key quality initiatives, including comprehensive catalog audits, store setup configuration checks, order-level audits and subscale in-app and out-of-app experiments to improve customer quality.
• Build – Implement scalable initiatives and best practices to improve quality across the New Verticals business in International markets.
• Analyze – Leverage data whenever possible to inform your hypothesis as well as build models using tools like Excel and SQL to evaluate the strategic costs and benefits of various programs and experiments.

We’re excited about you because…

• You operate at the lowest level - You have excellent attention to detail and are comfortable getting in the weeds to solve the consumer problem.
• You are comfortable with tech - You’re comfortable learning new software and using many different programs to support improving quality.
• You are a self-starter – You have a bias for action and are able to thrive in a fast-paced, constantly changing environment.
• You are analytical – You use data to inform tough decisions, and are comfortable operating at both the 10,000 foot level and at the 10 inch level. Excel experience required, SQL experience is a plus.
• You are an owner – You're always looking for opportunities to better your work product and own the outcome – both the good and the bad.
• High school diploma or equivalent; Bachelor's Degree preferred.
• Nice to haves:
• Experience working in a fast-paced tech environment.