Internal Telesales Executive

Internal Telesales Executive

Working Hours: Monday – Friday

Salary: €28k+

Do you enjoy sales and have a great phone manner? We are currently seeking a dynamic individual who adapts well to change and can thrive in a rapidly growing organisation. You will need a proven track record of delivering to tight deadlines and be a highly organised individual with the ability to plan and prioritise workloads effectively.

General Duties:

• Act as the first point of contact for all customer queries.
• Process customer orders within agreed timescales and issue relevant paperwork for sign off.
• Provide support to the Telesales Manager with Key Contracts administration, including collating reports and resolving queries.
• Collate inter-company orders and liaise with other branches to ensure a smooth and efficient service.
• Liaise with re-order on all aspects of eliminated and inactive codes and update the system accordingly.
• Previous experience in CS/Admin/Telesales is an advantage.
• Excellent Microsoft Office skills.
• Excellent communication and organisational skills.
• Leaving Certificate and Third Level education desirable.

Key Responsibilities:

• Win new business by generating new leads and business relationships, involving cold calls and calls to existing customers daily.
• Target marketing campaigns, prospecting, and proactive enquiry generation.
• Meet and/or exceed individual and team sales targets.
• Provide the highest level of customer service throughout the sales process.
• Participate in potential weekly and/or monthly training opportunities and professional development.
• Utilize online resources and social media to promote company and product awareness and develop opportunities.

Qualifications:

• Minimum 1 year of experience in sales, telesales, and/or account management.
• Proven record of success in direct outbound sales, with a demonstrated ability to generate and qualify leads. Account-based sales experience is a benefit.
• Proficiency in Microsoft Office and online marketing, including social media.
• CRM proficiency experience is an advantage.
• Sales training is preferred.
• A natural attitude towards providing excellent quality service.
• Excellent telephone manner is essential.

The Person:

• Ability to execute directly at high quality and pace.
• Excellent drive, enthusiasm, and commitment with a keen interest in developing a career.
• A ‘can do’ attitude and a positive solution-focused mindset.
• Strong commercial acumen and focus on delivering value to the business.
• Exceptional interpersonal skills and ability to engage and develop relationships with individuals at all levels of the organisation.
• Self-starter with the ability to work collaboratively as part of a highly interdependent team.
• Resilient and calm under pressure.
• Sound judgement and objective logical decision-making skills.