Intermediate/Senior Accident Benefits Advisor

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. We’re looking for Healthcare Service Advisors to join our Healthcare Services team to ensure timely and equitable resolution of sophisticated Accident Benefit claims.

Are you a customer-focused individual looking to take the next step in your career?

Come join our team!

What you’ll do:

• Interpret insurance contracts, resolve policy coverages, establish and adjust reserves in accordance with corporate guidelines.

• Handle Accident Benefits claims according to individual authority, knowledge, and expertise.

• Acquire investigative reports, independent medical examinations where appropriate, and statements from insureds/witnesses and other specialists as required.

• Educate customers and providers about any new auto reform changes.

• Ensure all aspects of the claim process are handled optimally and within company guidelines.

• Assist in resolving claims issues with respect to interpretations, legislation, and settlement negotiations.

• Ensure service levels and quality standards are met by approved specialists.

• Educate our insureds about the Premiere Healthcare network.

• Attend and actively participate in training and file clinic sessions.

What you’ll bring:

• College Diploma/Associate Degree or similar experience.

• 2+ years of Accident Benefits insurance claims handling experience (required).

• Large Loss experience is preferred.

• Post-secondary Education (College Diploma or Bachelor Degree) in a related field.

• CIP or working towards CIP is required for licensing.

• Excellent customer service skills.

• Excellent communication skills.

• Ability to learn and adapt to a fast-paced environment.

• Good organization skills.

• Ability to adapt and work within various computer programs, databases, and software.

What you’ll get:

• Compelling rewards package including base compensation, eligibility for an annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Outstanding Career Development opportunities.

• Support for your professional development education.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.