Intermediate Help Desk Specialist to provide ongoing technical support and maintenance for IT I[...]

Intermediate Help Desk Specialist to provide ongoing technical support and maintenance for IT Infrastructure and Operations

Our valued client is looking for an Intermediate Help Desk Specialist to provide ongoing technical support and maintenance for IT Infrastructure and Operations.

This is a 3-month contract with the possibility of extension. Work will be carried out on a hybrid basis, with 4 days per week in the office.

Tasks include:

• Provide technical support by assessing and resolving service requests, such as those with workstation hardware/software, mail or internet work routing, LAN/WAN services, and cabling and peripheral equipment problems; escalate or follow up on outstanding client issues as required.
• Install, configure, monitor, and test components in the computing environment.
• Produce basic system documentation, reports, and correspondence on computer problem identification, resolution, and monitoring activities.
• Perform routine monitoring activities of systems and equipment performance.
• Support backup and recovery processes and procedures.
• Troubleshoot typical problems and implement technical solutions by applying established diagnostic processes. Guidance is available from user guides, technical manuals, departmental solution logs, and more senior IT staff.
• Atypical or complex issues are referred to more senior IT staff.
• Log problems and solutions into a tracking system and produce incident reports and other routine documentation as required.

Must have:

• Prior experience in an IT service-desk capacity.
• Knowledge of backup and recovery processes is required to protect data from loss.