Intermediate Database Administrator

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.

Join us and be part of a team that is making a real impact.

To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Position Summary:

The Intermediate DBA plays an important role as part of a growing team that is responsible for managing, building, maintaining, monitoring, and troubleshooting the cloud-based database infrastructure that our mission critical SaaS application runs on.

Key Responsibilities

1. Manage and operate large scale production database systems across multiple Azure regions.
2. Provide direct operational support across all areas of the production database infrastructure including high availability, database replication, release management and disaster planning.
3. Install, configure, and deploy MS SQL Server using automation and infrastructure as code.
4. Perform capacity planning, performance tuning, monitoring, troubleshooting, patching and optimization of the databases.
5. Assist in designing Backup, Recovery and DR strategies.
6. Develop automation of the database processes, tasks, and procedures.
7. Develop and maintain documentation on systems management and operational procedures.
8. Follow operational policies and processes that are compliant with ITIL standards. Participate in change control procedures.
9. Resolve critical infrastructure incidents as part of on call rotation.
10. Provide root cause analysis and/or proactively provide recommendations to prevent issues from surfacing.
11. Work with Engineering teams to optimize queries.
12. Stay up to date with the trends in the database industry. Use that knowledge to help shape our future database infrastructure.
13. Support code or release deployment process.
14. Participate in on call rotation (24x7).
15. Mentor Junior, or new DBA team members.

Required Experience/Skills

1. 3+ Years’ Experience in a large scale, mission critical MS SQL Server environment.
2. Experience in performance tuning and troubleshooting.
3. Experience working with databases in the cloud (Azure preferred – specifically SQL Managed Instance and SQL Database).
4. Installed and configured database servers (MS SQL 2016+) using various high availability technologies such as Availability Groups and Failover Cluster Instances.
5. Experience working with multi-TB highly transactional databases.
6. Develop and adhere to strong security practices with regards to Authentication, Authorization and Encryption.
7. Takes an evidence-based approach to all troubleshooting and recommendations.
8. Strong communication skills.
9. Ability to work varying hours, including evenings, weekends and holidays as required.
10. Ability to work in a fast pace and rapidly changing environment.
11. Ability to multitask and work effectively on multiple assignments simultaneously.
12. Team player, flexible with “get it done” attitude.

Other Desirable Skills:

1. Experience automating infrastructure deployment using tools such as Ansible or Terraform.
2. Experience with supporting a multi-tenanted hosting infrastructure with thousands of customers.
3. Experience in other database systems such as MySQL Postgres, and flavors of NoSQL Databases (such as Cosmos DB, and Influx DB).
4. Working knowledge of Cloud infrastructure beyond the database (i.e., networking, security and access control, storage, cost optimization, etc.).
5. Knowledge of Git and JIRA.
6. PowerShell, Linux, AWS, Redgate, AppDynamics, Azure Data factory, Data Bricks, Grafana.
7. Experience with HITRUST, HIPPA Compliance and healthcare field.
8. MCTS, MCITP Certification is a plus.

PointClickCare Benefits & Perks:

1. Benefits starting from Day 1!
2. Retirement Plan Matching.
3. Flexible Paid Time Off.
4. Wellness Support Programs and Resources.
5. Parental & Caregiver Leaves.
6. Fertility & Adoption Support.
7. Continuous Development Support Program.
8. Employee Assistance Program.
9. Allyship and Inclusion Communities.
10. Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com.

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.