Intermediate Business Analyst

Job Description:

Responsibilities:

1. Develop and maintain key stakeholder relationships.
2. Model and assess current processes through facilitation of brainstorming workshops with stakeholders, as well as analysis of existing documentation.
3. Critically evaluate information gathered from multiple sources to understand stakeholder needs and build a full picture.
4. Facilitate discussions to identify target operating models and document the conceptual target state and its processes, addressing current state gaps, needs, and pain points.
5. Gather requirements and document detailed business requirements, use cases and user stories.
6. Elicit, document, validate and prioritize functional and non-functional system requirements in collaboration with business clients, end users and project stakeholders.
7. Apply expert elicitation techniques to probe, challenge, and understand business needs.
8. Collaborate with cross-functional stakeholders to develop a case for change, taking into consideration people, processes, and technology.
9. Influence and provide advice to business and IT stakeholders based on a view of the full cross-functional picture.
10. Support or participate as needed in developing high-level rough order of magnitude cost estimates for project execution.
11. Conduct presentations regarding assessment findings/recommendations, project status and current issues.
12. Ensure project delivered on time, on budget and within quality targets.
13. Support implementation teams through execution phases to clarify and address gaps in business requirements while maintaining a customer focus.

Required Skills/Experience:

1. 3 – 6 years of relevant experience preferably in retail or regulated industries (banking, telecom, health care, public sector).
2. Experience in digital transformation initiatives with delivery operating in Waterfall (SDLC) and Agile methodologies (Scrum, Kanban, XP).
3. Experience in writing use cases and business requirements documents, user stories, and acceptance criteria.
4. Experience developing processes flows using BPMN 2.0 Standards and business capabilities mapping.
5. Customer focused and collaborative.
6. Strong facilitation skills, writing skills and stakeholder relationship management skills.
7. Ability to multi-task and work on multiple projects simultaneously in a fast-paced environment.
8. Ability to work through ambiguity and independently.
9. Intermediate to advanced knowledge of MS Office, Jira, and Confluence.
10. Possess a strong desire to innovate with a willingness to understand concepts and get involved at the base level.

Desirable Skills/Experience:

1. Experience in Consulting or a professional services environment is preferred.
2. Good understanding of ERP architecture / retail capability model is preferred.
3. Qualifications in Lean / Six Sigma designation is an asset.