Intake Coordinator - Bilingual preferred

Location: Remote-based office within Ontario, Canada

Status: Permanent full time

Schedule: The Customer Contact Centre is open between 8am-9pm EST, Monday-Friday; Rotating weekly shifts, rotating Saturdays. 8-hour daily shifts will vary throughout the week during this timeframe.

The Intake Coordinator role with Lifemark is the initial point of contact for clients and acts as a resource for key customers. As a member of the Customer Contact Centre team, this role is integral in assuring Lifemark can provide early treatment intervention and access for patients who require quality treatment services. The ability to interact with staff, patients, and customers/adjusters in a fast-paced environment, with a high level of professionalism and confidentiality, is crucial to this role.

The ideal individual has the capacity to work well under tight timelines while remaining flexible, proactive, resourceful, and efficient. Expert-level written, verbal communication, and interpersonal skills are required, as well as strong decision-making ability and attention to detail. This person must be exceptionally well organized, flexible, and enjoy the challenges of supporting a variety of key customers.

Core Responsibilities:

1. Act as the initial point of contact for client companies.
2. Receive incoming calls from customers and record new referrals within our client intake system.
3. Verify information and coordinate assessment times with our network of clinics.
4. Book appointments via the internal booking system.
5. Input and update referral data and treatment plan statuses in the database.
6. Provide support and assistance with monthly referral tracking reports and quarterly outcome reports.

The ideal candidate will:

1. Have 1+ year of previous call center experience.
2. Bilingual French Preferred.
3. Post-Secondary education is an asset.
4. Possess advanced written and verbal communication skills with strict attention to detail.
5. Possess strong interpersonal skills to maintain customer relationships with client companies and patients.
6. Have the ability to prioritize under pressure.
7. Possess strong computer skills, specifically in MS Word, Excel, and aptitude for database software.
8. Possess exceptional organizational skills, work independently, take initiative, and have a strong work ethic.

Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca