Intake case manager

Manulife’s Canadian Disability and Group Life team is looking for Disability Case Managers. This opportunity is 100% remote.

As an Intake Case Manager, you’d support our plan members across Canada managing their claims through illness, recovery, and return to work. You’d provide disability benefits and proactive case management focused on return to work. The role involves applying critical thinking and judgment when determining whether to issue disability payments, strong analytical skills to interpret contractual wording and medical information, and prioritizing work with a considerable amount of telephonic communication.

Responsibilities:

• Proactively manage a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.
• Action daily administrative tasks, including responding to emails and telephone calls in a timely manner.
• Assess claims based on contractual, medical, and vocational barriers.
• Develop strong relationships through frequent collaboration with plan sponsors, plan members, treatment providers, and internal partners (i.e., disability specialists, rehabilitation specialists, and medical consultants) to drive cases to successful return to work or job-ready resolution.
• Write letters to communicate pertinent benefit-related information based on analytical reasoning.
• Demonstrate resiliency, empathy, and compassion when communicating with plan members, including delivering difficult claims-related decisions.

What we are looking for:

• Excellent communication skills in both French and English would be an asset.
• A post-secondary diploma, CEGEP (DEC or DEP), or bachelor’s degree in a healthcare program or equivalent work experience.
• Background in a healthcare or related field will be an asset.
• The ability to make difficult decisions within tight time constraints.
• Disability management and/or Group Benefit knowledge is an asset.
• Comfortable with both incoming and outgoing calls.
• Strong organization and prioritization skills are required to manage different types of tasks.

What can we offer you?

• A competitive salary and benefits package.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you:

• Values-first culture - We lead with our Values every day and bring them to life together.
• Boundless opportunity - We create opportunities to learn and grow at every stage of your career.
• Continuous innovation - We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity, and Inclusion - We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship - We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit our story.

Manulife is an Equal Opportunity Employer. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop, and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement, and compensation, and we administer all of our practices and programs without discrimination on the basis of any protected characteristic.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. To request a reasonable accommodation, contact recruitment@manulife.com.

Primary Location

CAN, Ontario - Full Time Remote

Working Arrangement

Remote

Salary range is expected to be between

$38,250.00 CAD - $63,750.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer various retirement savings plans and financial education resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days.