Int. Technical Product Owner to support a Marketing Technology platform for a large insurance c[...]

Int. Technical Product Owner to support a Marketing Technology platform for a large insurance client - 5264

Job Type: Contract

Positions to fill: 1

Start Date: Feb 10, 2025

Job End Date: Aug 08, 2025

Pay Rate: Hourly: Negotiable

Job ID: 142702

Int. Technical Product Owner to support a Marketing Technology platform for a large insurance client - 5264

Duration: 6 months (possibility of extension)

Location: Remote (candidates within Kitchener/Waterloo and Greater Toronto Area are preferred)

The Service Request Manager (Technical Product Owner) is responsible for understanding the needs and expectations of customers, facilitating the prioritization of work items through the intake process and managing the flow of work into the MarTech platform team’s kanban backlog for planning, prioritization and implementation. In this role, you will be collaborating with various stakeholders and partners across various business lines & agile teams who value communication, collaboration, transparency, and integrity.

Must Have Skills:

• 7+ years experience as a Technical PO, Business Systems Analyst or similar role and as part of an agile delivery team

• Experience with Content Management Systems / Design Systems (ie. Adobe Experience Manager )

• Experience in Web / Frontend technologies (ie. strong grasp of SEO, Web Accessibility, UX / User Design, Analytics Tagging, HTML, React application, API and web service integrations,etc.)

• Experience with Agile Toolset (JIRA, Confluence) and time-tracking systems (Planview)

• Demonstrated knowledge of technology or ability to learn about technology and digital products

• Insurance/FinancialSector experience

Nice To Have Skills:

• A College or University degree, preferably in Information Technology, or equivalent experience

• Marketing Technology & Digital Web / Digital Channels experience

• Certified Product Owner, Kanban, SAFe certification or similar Agile training

Responsibilities:

• Own and manage requests funneled in from the intake process, ensuring transparency and efficiency of the flow of work assigned to the agile delivery team’s Kanban board.

• Support the agile delivery team in end-to-end responsibility & successful implementation of all approved intake requests.

• Partner with business and other stakeholders, vendors, application development and testing teams to ensure quality solutions that meet the needs and expectations of our business partners and clients.

• Facilitate the hand-over discussions of each request between the agile delivery team, business stakeholders and impacted partners to develop a forward and actionable view of the requirements and analysis of scope and kick-off the execution of work.

• Establish and maintain an ongoing trusted advisory role with business stakeholders and partners.

• Work collaboratively with the Technical Leads and Service Delivery Manager to order work items in the team’s backlog and drive continuous prioritization of work.

• Act as initial liaison between the Line of Business and Elite squad to facilitate intake of new AEM requests and hand over to team to execute on work

• Collaborate with internal team in Replenishment and Refinement meetings to ensure quality of work

• Align team's deliverables with overall MarTech platform roadmap and support Quarterly Increment Planning preparation and adhoc reporting / status as needed

• Work with DBTS and other Delivery partners to ensure development activities and dependencies are captured within scope of each new request.

• Provide support to the Business System Analyst to ensure they accurately translate the business requirements into user stories and acceptance criteria.

• Leverage the team’s Kanban Board for status reporting and dashboard overview.

• Help maintain documentation for each intake request, including notes/minutes, hand-over requirements, and any other supporting information for team to reference; ensure documentation is stored or updated in the applicable SharePoint or Confluence site, Service Now, etc.

• Collaborate with Service Delivery Manager and other Platform Technical POs to prepare Quarterly / Monthly Review deck for review with Senior Management / Leadership.

• Contribute to the continuous improvement of the team’s agile delivery processes.

• Other supporting tasks as defined and required by Delivery Practice Management/Leadership