Insurance Claims Specialist

Insurance Claims Specialist

Location: Hamilton, ON

About Morison Insurance

At Morison Insurance, our team shapes who we are and the excellent service we provide our customers. We are a values-based company, which means all our decisions and day-to-day operations are based on our 5 core values: Go Beyond, Evolve, Own It, Our Promise, Unified.

Morison Insurance is a family-owned and operated business. Over the past 30 years, our company has grown from one office with 3 employees in downtown Hamilton, to 100 employees in 7 offices across Southern Ontario.

Morison Insurance is currently seeking a member join our team as an Insurance Claims Specialist! The Insurance Claim Specialist will support our Personal Lines Client Account Managers by proactively assisting clients through all aspects of a claim – from the initial report to the final settlement, and beyond. This position will also provide learning and development opportunities for an individual looking to advance their career.

Position Responsibilities

We are looking for a team player who can manage the following responsibilities:

• Offer professional guidance to our clients through claims counselling conversations
• Consistently provide quality customer service by clearly communicating with our clients, outlining expectations and next steps
• Accurately request and obtain required information from the client in order to issue New Loss Notice to the insurance company
• Promptly issue and report new claims to the insurance company
• Contact our customers within 24 hours of the initial reported claim and maintain contact during the claim
• Effectively communicate with Claim Adjusters
• Assist clients with any challenges that may arise during the process and escalate any required items to the adjuster, or claims manager, when necessary
• Update managers on any issues that may require escalation. Keep the client account manager updated regarding the claim.
• Strive to make the claims experience an efficient and positive one
• Thoroughly document all conversations using the EPIC & Blue Butler systems
• Update the broker management system by accurately capturing and inputting claims data/information
• Share any notable issues throughout the claims process with the dedicated Client Account Manager
• Administer Proof of Loss and claim cheque requirements, when required
• Upon settlement, connect clients with their dedicated Client Account Manager for resultant changes to their policy
• Provide additional support through other Broker related responsibilities, as necessary
• Assist in managing the Claims inbox by uploading emails to the broker management system

Skills & Requirements For You To Succeed

• RIBO license required, other industry designations such as CAIB or CIP would be an asset
• A college diploma, university degree, or equivalent work experience
• Minimum 3 years of insurance experience with strong claim and coverage knowledge in all lines of Personal Insurance.
• Possess strong problem-solving and verbal communication skills
• Effective interpersonal skills including listening, empathy, tact & diplomacy
• A positive and keen attitude to meet our customers’ needs
• Strong organizational skills with attention to detail and accuracy
• An ability to quickly adapt and work effectively in a fast-paced environment

Values We Live By

• Go Beyond - Be exceptional, shine brightly
• Evolve - Think outside the box
• Own It - Empowered to deliver
• Our Promise - Do the right thing
• Unified - Together as one

What We Offer

• Competitive salary
• RRSP Matching Plan
• Group Benefits Plan (health, dental, vision)
• Employee Assistance Program
• 4-weeks of vacation
• Paid personal days and extra days off at Christmas
• Monday to Friday work schedule – 8:30 am - 4:30pm
• Growing insurance brokerage with access to many markets
• Continuing Education
• Modern offices and technology that supports teamwork, skills development and collaboration
• Our offices close early on Fridays of long weekends from May to October
• Full commission on employee home and auto policies

Accommodations

Morison Insurance prides itself on being an equal opportunity employer. Disability-related accommodations are available by request during any/all stages of the application process. If you have any special requirements, please advise the interviewer during the recruitment and selection process. For more information regarding disability-related accommodation, please email accessibility@morisoninsurance.ca

We thank all applicants for their interest in this position; however, only candidates selected for an interview will be contacted.