Insurance Claims Adjuster

JOB STATUS & DURATION: Full Time Permanent

LOCATION: Hybrid Model*– when working onsite, you will report to the location of West Tower.

SALARY GRADE: 12

SALARY RANGE: 1 ST STEP: $87,960.60 per annum
2 ND STEP: $92,601.60 per annum
JOB RATE: $97,479.20 per annum

JOB TYPE: Union

POSTING DATE: January 6, 2025

CLOSING DATE: January 17, 2025

AREA OF RESPONSIBILITY:

Reporting to the Manager, Risk & Insurance, perform investigations of claims made against the City that are within the self-insured portion of the City’s insurance coverage, including interviewing the claimant and any witnesses, consulting with police, obtaining hospital/medical records; inspecting property damage to determine extent of the City’s liability; and negotiating with claimants for successful settlement of the claim. Provides guidance and direction to Insurance Claims Analyst and Insurance Claims Coordinator.

• Conduct and oversee investigations to reported claims for the purpose of prompt and equitable settlement of claims within prescribed authority.
• Analysis of all pertinent information and evidence from doctors, employers, health service providers, solicitors and other relevant sources.
• Consult with the public and their solicitors, police and insurance professionals regarding liability on behalf of the City of Brampton.
• Gather and analyze data collected on investigation and prepare reports with recommendations.
• Liaise and consult with internal and external legal staff, with external claims adjuster and risk management professionals.
• Participate in legal proceedings, hearings, mediations, arbitrations, discoveries, inquests and trials including testifying, if necessary.
• Review policies, administrative practices and procedures and make appropriate recommendations to improve implementation of claims practices, delivery of service, efficiency and cost effectiveness.
• Assist in providing advice on risk management and insurance issues throughout the City including assisting in the development and presentation of claims investigative training sessions.
• Additional similar and related duties as assigned.

SELECTION CRITERIA:

EDUCATION:

• Equivalent to University Graduation with additional specialized courses (Degree in Business Administration, Public Administration or equivalent).

EXPERIENCE:

• Over four years, up to including 8 years claims examining experience, preferably in a municipal environment.

REQUIRED LICENCE CERTIFICATION:

• Must possess a Chartered Insurance Professional (CIP) or Canadian Risk Management (CRM) designation.

OTHER SKILLS AND ASSETS:

• Comprehensive knowledge of tort litigation and working knowledge of the current laws and regulations pertaining to insurance claims management.
• Solid knowledge of the insurance industry and claims practices.
• Good understanding of risk management fundamentals.
• Must be computer literate.
• Demonstrated analytical, strategic decision-making and negotiation skills necessary to value and settle claims.
• Exceptional written and verbal communication and interpersonal skills with an emphasis on customer service.
• Ability to work independently and as part of a team.
• Demonstrated proficiency in oral and written communication skills.

**Various tests and/or exams may be administered as part of the selection criteria.

Interview: Our recruitment process may be completed with video conference technology.

Applicants who do not meet the educational requirements but have direct related experience may be considered.

If this opportunity matches your interest and experience, please apply online quoting reference #106462 by January 17, 2025 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

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The City is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you require any accommodations at any point during the application and hiring process, please contact Talent Acquisition.