Insurance Advisor

Truthfulness | Fairness | Value | Loyalty

As one of Canada's largest insurance providers, Western has more than 220 locations across Canada. With over 2,100 team members, our actions are anchored in our Guiding Principles, Truthfulness, Fairness, Value, and Loyalty. We take care to deliver the right insurance solution every time so our customers can live confidently.

CONTACT CENTER - INSURANCE ADVISOR

Our Insurance Advisors are responsible for proactively meeting customers’ needs in a high volume contact center. In this ever-changing environment, we are looking for team members who are passionate about customer service and enjoy celebrating their successes together.

Here is what a typical day looks like

• Manage incoming call queues and maintain low wait times
• Answer customer inquiries, striving for one touch resolution
• Optimize sales opportunities in each call, while prioritizing customers’ needs
• Quickly access information from online databases to complete customer transactions
• Make outbound calls for customer policy renewals and account reviews
• Adapt your sales strategy based on the nature of your call and customers' priorities

The value you bring

• Level 1 General Insurance License; we will train and support if unlicensed
• Passionate about customer service
• 2-3 years in sales or customer service
• Professional experience building rapport with customers

Preferred

• Call center experience
• Level 1 General Insurance License preferred
• Previous insurance experience preferred
• Adept in retrieving customer data efficiently
• Recent post-secondary or vocational training

Location: Remote

Hours: Full Time – 37.5 hours / week between:

• Mon-Friday 8am-7pm PST
• Saturdays 9am-5pm PST

Salary Range: $45,000 - $67,000

Requisition: 80971

What if I don’t meet every requirement?

If you’re excited about the role but your experience doesn’t check every box – we still encourage you to apply. You may be the right person for this role – or we might have another that suits you even better!

At Western, we are dedicated to building a diverse, inclusive, and authentic workplace in the communities we work and live in. If you have questions or require accommodation, please reach out.