Inside Sales / Sales Ops Coordinator

The salary range for this position is $60,000.00 - $70,000.00 depending on experience.

The deadline to submit applications is initially set for Monday April 28th, 2025. However, the application period is subject to potential extensions or closure at any time without prior notice, especially once a sufficient pool of qualified applicants has been obtained.

This is how you WOW:

• Process and manage dealer and customer orders with accuracy and efficiency.
• Track shipments and follow up with logistics to ensure on-time delivery.
• Prepare and send quotations for dealers and direct customers.
• Ensure all pricing, terms, and discounts align with company policies.
• Work closely with warehouse, logistics, and finance teams to resolve order-related issues.
• Onboard new dealers and direct customers, ensuring proper documentation, setup, and training on Kärcher processes.
• Maintain and update dealer profiles, including contact information, purchase history, and account status.
• Communicate dealer and customer updates with the sales, finance, and marketing teams.
• Manage and track the availability, location, and condition of the demo fleet.
• Work with RSMs to schedule demo units for customers and dealers.
• Coordinate transportation and logistics for demo equipment moves.
• Ensure proper documentation, inspections, and maintenance of demo units before and after use.
• Act as the CRM administrator and quarterback, ensuring data integrity and consistent usage.
• Run weekly and monthly reports, summarizing sales team activities, bookings, and pipeline progress.
• Ensure RSMs and sales teams update CRM with opportunities, demos, and customer interactions.
• Provide insights from CRM data to help the sales team focus on high-priority accounts and opportunities.
• Manage house accounts, including direct municipal and industrial customers.
• Handle pricing, order processing, and follow-up for non-dealer customers.
• Ensure a high level of customer service and satisfaction for house accounts.
• Track and identify municipal and government tender opportunities.
• Coordinate and prepare public tender submissions, ensuring compliance with all requirements.
• Work with RSMs and finance teams to gather pricing, technical specifications, and necessary documents.
• Maintain an updated database of past and upcoming tenders to optimize future submissions.
• Generate monthly sales performance reports, including actual vs. budget sales tracking.
• Provide data insights on dealer performance, sales trends, and customer buying behavior.
• Support inventory planning by summarizing demand trends and sales forecasts.
• Work closely with marketing, finance, and operations to align sales support activities.
• Assist in trade shows, dealer events, and sales initiatives as needed.
• Collaborate with the service and parts teams to ensure customers receive top-tier support.
• Identify opportunities to streamline sales operations, CRM usage, and order processing.
• Support the implementation of automation tools and best practices.
• Maintain standard operating procedures (SOPs) for sales processes and dealer interactions.

It would be WOW if you would bring this in:

• 3+ years of experience in inside sales, sales support, customer service, or sales operations (preferably in the equipment, manufacturing, or distribution industry).
• Experience in managing sales operations, demo fleet coordination, and public tender submissions is a plus.
• Strong knowledge of CRM systems (SAP Business One preferred) and sales reporting tools.
• Experience in order processing, quotations, and dealer/customer onboarding.
• Excellent organizational and multitasking skills.
• Strong analytical skills with the ability to interpret sales data and generate insights.
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Strong communication and problem-solving skills.
• Bilingual (English/French) is a plus.

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. These may be added, removed, changed or reassigned as needed to accommodate business requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity / Affirmative Action employer – M/F/Disabled/Veteran

So: Wanna WOW with us?

Simply upload your resume online and leave your contact information. We look forward to getting to know you!

Together towards a clean world.

Fabiana Valbuena | Talent Acquisition Manager
Fabiana.Valbuena@Karcher.com

Kärcher is the world's leading supplier of cleaning technology and stands for quality, innovation and sustainability. We owe this success to our more than 3,700 employees in Winnenden near Stuttgart and Bühlertal near Schwäbisch Hall and the unique Kärcher WOW feeling. As a family-owned company with solid corporate structures we offer WOW-tastic career prospects, a real drive to get things done, and a trusting working atmosphere.

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