Inside Sales Representative

Customer Service and Support

Job Title:

Job Description

JOB DESCRIPTION

The Inside Sales Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services.

A NEW CAREER POWERED BY YOU

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Inside Sales Representative position at Concentrix is just the right place for you!

As a remote Inside Sales Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As an Inside Sales Representative working from home, you will:

1. Provide inbound and outbound customer support using a call flow guide
2. Close sales, work on prospecting, negotiation, presentation, and use B2B and B2C skills
3. Use product knowledge, build client relationships, and find new ways to retain customers
4. Be detail-oriented when it comes to sales of products and services
5. Track, document, and retrieve information in databases
6. Offer additional products and/or services with every sale
7. Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Inside Sales Representative (Remote) role include:

1. 1+ year of proven hard sales experience (meeting quotas, working on commission, selling products and/or services)
2. A strong understanding of the sales/selling process, building relationships, communication skills, negotiation techniques, and closing deals
3. Open availability
4. A high school diploma or GED
5. A quiet, distraction-free environment to work from in your home
6. Proficiency in fast-paced multi-tasking
7. Eagerness to learn new technologies
8. Strong computer navigation skills and PC knowledge
9. A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
10. High Speed internet (no wireless/hotspots or satellite) and a smartphone

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

1. The on-target earnings range is $16- $20 per hour, which includes a base salary and incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.
2. Paid training and performance-based incentives
3. Lucrative employee referral bonus opportunities
4. Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
5. Health and wellness programs with trained partners to help promote a healthy you
6. Mentorship programs that support your rewarding career journey
7. Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
8. Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

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