Inside Sales Representative

Fresh Start Foods Canada Ltd.

Join one of the BEST teams in the Industry. At Fresh Start Foods, you'll find qualified professionals that stand out with their experience and understand that customers are at the centre of everything we do.

We are seeking individuals:

• Who are customer centric
• Who are able to deliver on their commitments
• Who value individual excellence and collective performance
• Who care and give back - sustainable agriculture, the environment, corporate citizenship
• Who go above and beyond to provide options for our customers
• Who understand the foodservice/hospitality/retail business and bring extensive knowledge and experience

Fresh Start Foods is currently hiring a Full-Time Permanent Inside Sales Representative who is eager to work in a fast-paced, team-oriented work environment at our London, Ontario location.

Position Summary:
The Inside Sales Representative provides friendly and efficient customer service, order processing, and delivery support to customers via phone, email, and internet. Strengthens customer relationships through strong product knowledge and product application, delivery coordination, and error resolution.

Duties and Responsibilities:

• Serves as liaison between the Outside Sales Representative and customer.
• Develops and maintains customer relationships.
• Supports and partners with assigned division and customer assignment.
• Manages customer orders manually and completes timely callbacks/e-mails to discuss edits and confirm complete orders.
• Maintains current knowledge of product and system status within divisions to assist Outside Sales Representatives and customers.
• Serves as information resource to Outside Sales Representatives on product-related questions regarding inventory levels and general product information.
• Arranges exception deliveries in collaboration with Transportation departments and 3rd party order/delivery systems, aligned with Fresh Start Foods.
• Supports Outside Sales Representatives with order entry.
• Supports Sales penetration.
• Performs other duties as assigned.

Qualifications:

• Two years previous inside sales or customer service experience or an equivalent combination of education, training, and experience.
• Must have excellent written, verbal, organizational, and communication skills.
• Must have the ability to multitask, prioritize, and be able to work independently or within a team environment.
• Highly motivated self-starter with a focus on details and accuracy in a fast-paced environment.
• Must be a strategic thinker, inquisitive, innovative, and creative in order to build relationships, network, link resources, and apply business practices.
• Must have good customer service and time management skills.
• Ability to problem-solve and develop solutions on a variety of complex business issues with the ability to balance customer needs within the framework of Gordon Food Service business practices.
• Understand government regulations and commodities.
• Ability to perform 10-key data entry.

Fresh Start Foods offers a range of benefits, including:

• Comprehensive health and dental benefits (including vision, prescription drugs, disability, and extended health coverage).
• Registered Retirement Savings Plan (RRSP) Matching Program.
• Annual Profit Sharing Bonus.
• Employee Family Assistance Program.
• Opportunities for career advancement.
• Employee Recognition Programs.
• Company-sponsored events (Family Picnic, Staff Celebration, BBQs).
• Training opportunities.
• Annual Safety Boot Allowance Program.
• Full-time hours.
• A team-oriented work environment.

This is an existing vacancy.

We thank all applicants for their interest; however, only those selected for the next stage will be contacted. Fresh Start Foods is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to:

For Jobs in British Columbia:
careers@freshstartfoods.com

For Jobs in Ontario:
fsferecruitment@freshstartfoods.com

Use the words “Accommodation Request” in your subject line.