Inside Sales Representative

The primary objective of the Yusen Canada Sales Organization is to ensure the growth of YLCA through the development of business. The Inside Sales Representative is the Tele-Sales development person responsible for winning business from assigned Customers Base within the assigned Territory. The position is responsible for maximizing sales (Volume and Revenue) growth from both New & Existing customers through market canvasing, the development of new lane segments, products marketing, and customer support strategies; and achieving specific volume and profitability growth targets in the assigned area(s) of the business.

The Inside Sales Representative is responsible to develop business/sales with a focus on cross-selling ALL of Yusen Logistics products/services including seafreight, airfreight, overland, contract logistics, transloading, customs brokerage, and insurance.

The main priority is fostering New business growth of all products, and management of his/her portfolio within the YLCA CRM system and its set requirements & KPIs.

Targets to be determined and assigned by the Sales Director.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Make outgoing daily calls to customers in the assigned Customer Base and the assigned Territory.
• Develop the skills and experience to sell Airfreight, Seafreight, Overland, Customs Brokerage, Contract Logistics, Transloading, and Insurance Services.
• Receive all incoming sales inquiries (directly from customers or Operations) for accounts not known to be assigned to a Representative in YLCA CRM System.
• Respond to customer inquiries in a timely manner.
• Qualify new accounts and notify Director of Sales should the prospect require Field Sales involvement (according to preset criteria).
• Hunt, research, develop, and maintain own portfolio in YLCA CRM of customers, by performing the necessary sales and service functions.
• Ensure all customer activities are recorded in the company CRM system and develop customer intelligence.
• Update CRM System on a daily basis, maintain CRM data quality standards, and the Set Goals.
• Perform tele-sales calls and campaigns as guided by Director of Sales.
• Review existing clientele and their current business patterns with Yusen Canada, contact those clients and help identify further trade lane of alternative business possibilities.
• Liaise with Operations and other departments as needed to resolve customer issues.
• Drive ongoing sales "farming" of existing customers, inclusive of vertical market(s) potential.
• Learn and apply the methodology of onboarding new customers.
• Be aware of departmental processes, international business practices within the Supply Chain industry to talk confidently about current market conditions and service offerings, compliance and regulatory requirements and changes.
• Communicate with operations and sales representatives to address and resolve customer service concerns.
• Ensure the timely and accurate maintenance of reporting processes within a CRM environment.
• Selectively conduct mutually agreed Quarterly Business Reviews with assigned customers and maintain ongoing communication with customer & Operations to assure expectations are met.
• Participate in defined weekly and monthly sales meetings.
• Other duties as may be assigned from time to time by the Company.

JOB SPECIFICATIONS (MINIMUM REQUIREMENTS):

• Bilingual (French & English) are a must.
• High School Diploma or equivalent.
• Minimum two years field or inside sales or two years of operational experience.
• Knowledge of logistics services including Airfreight, Seafreight, Overland, Customs, Insurance.
• Excellent written and verbal business communication skills for communicating with customers, overseas offices, and colleagues.
• Solid PC operational knowledge along with Microsoft Office applications experience; Proficient in Word, Excel, Outlook, and Teams.
• Goal oriented, self-disciplined, and self-motivated to produce results.
• Able to build and maintain lasting relationships with corporate departments, key business partners, and customers.
• Ability to input, retrieve, and analyze data.
• Must be able to present oneself in a cooperative and professional manner with both internal and external customers and vendors.
• Excellent conflict resolution skills, diplomacy, and tact.
• Ability to handle customer complaints and mediate customer disputes.

Effort Factors (physical and mental demands):

• Very strong customer service focus.
• Ability to multi-task and work under pressure to meet deadlines.
• Ability and eagerness to accept new tasks and follow-through independently with minimal supervision.
• Effective time management – ability to manage self, time, and priorities.

Working Conditions:

• Works the standard scheduled hours per week; however, job requirements will include additional and/or extended work time as the business dictates.
• Job may involve some travel by car to customer and prospective customer locations.
• Job is performed from a designated home office with occasional visits to Canada Headquarters.
• Telephone and IT tools will be used, thereby requiring some periods sitting in front of a computer screen.

Other:

• Attends all training as required including cross-training in other operational, sales/departmental functions.
• Complies with Yusen’s Vision, Mission and Values (3C’s) and demonstrates the 9 Core Behaviors: Communication, Openness, Customer Focus, Reliability, Teamwork, Accountability, Problem-Solving, Continuous Learning, Proactivity.
• Understands and follows Kaizen standards and requirements.
• Understands and complies with all Health & Safety Policies.

About Company

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