Inside Sales - Counter Sales Representative (Oakville)

2190 Winston Park Dr, Oakville, ON L6H 5W1, Canada Req #121

Since launching in 2009, Independent Mechanical Supply (IMS) has become GTA contractors’ preferred distributor of plumbing, hydronics, and PVF products. We’re proud to have one of the largest product selections in the industry. Our customers love both our selection and working with our team.

Overview: Independent Mechanical Supply (IMS) is a leading distributor of plumbing and heating products. We are seeking a dedicated and knowledgeable Counter Sales Representative. This role requires the flexibility to serve our diverse customer base across all product lines, but a background in HVAC products is an asset. As part of our team, you'll play a vital role in delivering exceptional service, fostering customer relationships, and driving sales at the counter.

Key Responsibilities:

Customer Service & Order Management:

• Serve as the primary point of contact for all in-person customers, providing expert advice on products and addressing inquiries.
• Accurately enter customer orders into the system, ensuring timely fulfillment and delivery.
• Handle inquiries via phone, email, and in-person, offering prompt, knowledgeable responses.
• Proactively contact vendors for pricing, availability, and ETA on non-stocked or non-listed products.
• Collaborate with vendors and internal teams to resolve pricing discrepancies and ensure competitive product offerings.
• Foster strong relationships with customers by understanding their needs, providing tailored product recommendations, and delivering exceptional service.
• Identify potential sales opportunities and collaborate with Outside Sales Representatives (OSRs) to maximize customer satisfaction and sales.

Inventory & Stock Management:

• Regularly monitor stock levels for products to ensure availability.
• Organize incoming inventory, ensuring accurate stocking and storage for efficient order fulfillment.

Product Knowledge & Training:

• Stay current with industry trends and product knowledge to provide the best recommendations and solutions to customers.
• Assist in training new employees, fostering a collaborative and productive work environment.

Problem-Solving & Conflict Resolution:

• Address and resolve customer complaints and concerns professionally and promptly, ensuring customer satisfaction.
• Investigate and resolve pricing issues, inventory discrepancies, and other customer-related challenges.
• Maintain an attractive and organized sales counter, ensuring that product displays are visually appealing and properly stocked.
• Support cross-departmental collaboration with Purchasing, Admin, and Sales Admin teams to streamline operations.

Mandatory Requirements:

• Industry Experience: A minimum of 2 years of experience with plumbing and heating products.
• HVAC Experience: Strong understanding of HVAC products is an asset.
• Education: High school diploma (or equivalent).
• Technical Skills: Proficiency in computer systems and order entry (experience with AS400 is a plus).
• Customer Service Experience: Proven track record in a sales or customer service role, preferably in a counter sales environment.
• Communication Skills: Excellent verbal and written communication skills.
• Organizational Skills: Ability to manage multiple tasks efficiently, with strong attention to detail.
• Availability: Willingness to work one Saturday per month.

What We Offer:

• Competitive compensation.
• A dynamic, fast-paced work environment.
• Opportunity for growth and development within a leading distributor in the industry.
• A supportive and collaborative team culture.

If you are passionate about delivering exceptional customer service while supporting a diverse range of customers, we encourage you to apply today!

IMS is a mid-sized company with a small-company feel. We’re professional, but relaxed, and strive to maintain an open work environment with an accessible senior leadership team. We also value giving our people opportunities to advance. If you’re interested in learning and growing, this is the place for you. Independent Mechanical Supply is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the hiring process.