Inside Sales Administrator

Agilus is recruiting for an Inside Sales Administrator in the distribution industry in Markham, Ontario. This opportunity is a 6 month contract role with the potential to become a permanent position after 6 months of employment.

A day in the life:

• Accurately process and input customer orders promptly, ensuring timelines and deadlines are met.
• Manage and maintain oversight of the status of quotes and orders throughout the entire process, from initiation (quote/order) to conclusion (product delivery). This encompasses various aspects such as related submissions, special price inquiries, expediting requests, queries, credit holds, orders awaiting clarification, and other factors potentially impeding the progress of quotes/orders.
• Precisely handle credits and Return Goods Authorizations (RGAs) in a timely manner, adhering to departmental procedures.
• Identify, communicate, and assist in resolving areas of concern pertaining to data entry, system glitches, customer service issues, training needs, or any other aspects posing potential disruptions to the overall customer service workflow.
• Ensure ready availability to customers, managing and processing a substantial volume of phone calls or emails promptly and efficiently.
• Maintain comprehensive customer files and data, encompassing pricing details, contracts, profiles, and records of both open and closed customer orders and inquiries. Actively pursue and stay updated on product and system knowledge enhancements.
• Efficiently handle and arrange customer quotations and inquiries in accordance with departmental procedures and within specified timelines.
• Perform any additional duties as required for the role, beyond those explicitly outlined here.

The successful candidate brings:

• Basic secondary education is required, but possessing post-secondary education would be preferred.
• A minimum of two years' experience in a customer service or inside sales role, preferably within the industrial sector.
• Proficiency in data entry and working with computer software (JD Edwards, Oracle, MS Office: Word, Outlook, and Excel).
• Strong organizational and time management abilities.
• Exceptional teamwork skills.
• Outstanding customer service and relationship-building capabilities.
• Exceptional written and verbal communication skills.
• Bilingualism in French would be considered an asset.

What's in it for you:

• $24.00 - $28.00 hourly.
• Parking on site.
• Excellent company culture.
• Payday every Friday!
• 4% vacation pay added to every paycheck.
• This is a contract to permanent opportunity. Additional perks once permanent including benefits and paid vacation.

We want to connect with you! Please apply directly online. Agilus would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive, we may only be able to respond directly to those candidates being selected for an interview. We encourage you to visit agilus.ca regularly or subscribe to our email alerts at agilus.ca/Account/Register as new exciting employment opportunities become available daily.

We value a diverse workplace. Agilus Work Solutions is committed to employing people from diverse backgrounds and we actively demonstrate inclusiveness through fair, equitable, and accessible hiring practices. We recognize the strength that comes from different experiences, backgrounds, and perspectives and welcome candidates who identify as visible minorities, Indigenous people, persons with disabilities, and persons within the LGBTQ+ community. We feel it is important as an organization that all people have access and opportunity to be employed, to be valued, and to be respected. Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection, and placement process.