information technology (IT) support technician
Jewish Federation of Greater Vancouver
Vancouver
CAD 40,000 - 80,000
Job description
Overview
Languages
English
Education
2 years to less than 3 years
Work Setting
Security and Safety
Health Benefits
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Computer science
- Network and system administration/administrator
- Computer technology/computer systems technology
2 years to less than 3 years
Work Setting
- Willing to relocate
- Help desk
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Manage incidents
- No supervision responsibility
- Cisco certified network associate
- CompTIA Security+ Certification
- Network+ Certification
- Jira
- iOS
- MAC
- Device drivers
- Networking hardware
- Intranet
- Internet
- Servers
- Security software
- MS Active Directory
- MS Office
- MS Windows
- SharePoint
- TCP/IP
- WordPress
Security and Safety
- Criminal record check
- Public transportation is available
- Handling heavy loads
- Attention to detail
- Combination of sitting, standing, walking
- Accurate
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Health Benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
- Registered Retirement Savings Plan (RRSP)
- Long-term care insurance
- Free parking available
- Learning/training paid by employer
- Parking available
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