information technology (IT) support technician

Experience: 2 years to less than 3 years

Work Setting:

• Telecommunications industry
• Office building

Tasks:

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computers
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
• Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment
• Evaluate and install computer hardware, networking software and operating system software
• Provide problem-solving services to network users
• Implement data, software and hardware security procedures
• Set up local area networks and connections to the Internet

Certificates, Licences, Memberships, and Courses:

• CompTIA Security+ Certification

Computer and Technology Knowledge:

• Shell script
• Networking software
• Networking security
• Internet
• Servers
• Word processing software
• Python
• MS Active Directory
• MS Office
• MS Windows
• SharePoint
• Spreadsheet
• TCP / IP
• Wireless networks
• Voice over IP
• React Native
• React.js

Security and Safety:

• Criminal record check

Work Conditions and Physical Capabilities:

• Fast-paced environment
• Work under pressure

Personal Suitability:

• Accurate
• Client focus
• Efficient interpersonal skills
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management