Information & Cyber Security Expert

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Genesys Global Security, Privacy & Compliance COE (Centre of Excellence) team is made up of Security/Privacy/Compliance experts with the skills to provide expert services in support of all key stakeholders (Genesys Sales, Pre-sales, Customers, Partners, Prospects, external auditors etc.). The team is the single point of contact for all security, privacy & compliance related field engagements. Team activities include consulting, architecture support, ownership of customer-requested audits and security terms contractual support.

Responsibilities:

• You will be a subject matter expert for all security, privacy & compliance field engagements for Genesys Cloud solution.
• Participate and own engagements with partners, prospects, customers and internal teams for subjects relating to security, privacy & compliance discussions, including explaining security, privacy and compliance policies, controls, processes and evidence presentation for Genesys Cloud Services and Genesys Corporate.
• Contribute to customer requested security audits/assessments; collaborate with other global & regional teams for timely completion of these requests as assigned.
• You will work to enable our Genesys teams, and partners, ensuring a solid foundation of security understanding is established and that they have the skills needed to be successful.
• Role is focused on supporting North America, but you will also be required to assist the global COE team by owning other global security, privacy & compliance engagements as/if required.
• Our team DNA is innovation; every team member is also required to contribute to ongoing internal team global projects which are key to our scalability and success. (For example, creation of vertical, country, or regional compliances, documentations, presentations, demos, and best practices.)

This role offers:

• Working in a high-energy, dynamic & expert team with a set up that provides every opportunity to thrive.
• Onboarding program during which you will share the experience with and learn alongside other newcomers. You will be fully equipped to achieve a long and successful career with Genesys.
• Close co-working with Enterprise Sales teams in strategic Accounts to drive Cloud Acceleration.
• A high trust working environment, empowering you to work independently and be self-motivated to create lasting internal and customer relationships.
• Working across a culturally diverse and fascinating team.
• Role can be office based or fully remote anywhere within Canada.

Must Have:

• Show Empathy, Passion, Energy and a Willingness to go above and beyond.
• Bachelor’s degree within Cyber Security, Information Technology or related field of study or related security certifications.
• Good knowledge of Amazon web services (AWS) and supporting technology stack.
• Good knowledge within Cyber Security/Networking/Application Security (firewalls, Oauth, SAML etc.).
• Prior proven professional experience as a security engineer for cloud-native SAAS solutions.
• Be a Team Player; be adaptable, able to multi-task, and be ready to travel on short notice.
• Ability to work independently with little guidance and be detail oriented.
• Flexible and adaptable to all work environments.
• Work in-line with team and company standards.
• Goal-oriented and have the self-discipline to complete all work tasks on time.
• Ability to present complex information in a clear, concise manner.
• Fluency in the English language is required.
• Up to 20% local and international travel can be required.
• Ability to work at a computer terminal 90% of the typical workday.

Nice to Have Skills:

• Prior experience in cloud native SAAS applications penetration testing.
• Software as a Service experience within customer experience or contact center industry.
• Prior Genesys products hands-on experience, in an operational, professional services or presales role.
• Security, Privacy or Compliance Vertical Experience (Finance & Healthcare).
• Knowledge of Artificial Intelligence use within customer services.
• Deployment and operation experience of products in a containerized environment, e.g., Docker, Kubernetes, OpenShift, etc.
• Fluency in written and spoken French.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace.

We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.