Informal Conflict Management Practitioner

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Organizational Unit: Executive Offices

Classification: PE-5

Tenure: Continuing

Work Arrangements:

• Due to the nature of the work and operational requirements, this position is eligible for a hybrid work arrangement (combination of working onsite and telework). Employees in this position who telework will be required to travel to the identified work site at least three times per week or a minimum of 60% of their regular work schedule at their own expense.
  
  At NRC, we recognize that Indigenous candidates may have important connections to their communities and you may be eligible for an exception to this work arrangement. Alternative work arrangements may also be considered to accommodate candidates as required. To learn more about these options, please contact the hiring team using the contact information below.

The Role

Help bring research to life and drive your career forward with the National Research Council of Canada (NRC), Canada's largest research and technology organization.

We are looking for an Informal Conflict Management Practitioner to support our Secretary General Office. Reporting to the Ombud, you will be responsible for providing guidance, services, and specialized expertise in the field of conflict resolution / informal conflict management to employees and managers of the NRC, in order to establish, maintain and restore a positive and productive work environment within the organization and increase individual and organizational conflict competency.

NRC managers and employees may seek conflict resolution services and assistance in a variety of workplace conflict situations including:

• Interpersonal conflicts or specific disputes arising between employees (including managers) of the organization, or between employees of the organization and external stakeholders, partners or clients.
• The management of disputes or conflict situations that have arisen on a larger scale, involving a group or groups of employees and/or managers.
• The prevention of apparent or perceived conflict situations that could develop as a result of planned or unforeseen major changes, events or other pressures.
• The management of apparent or perceived systemic causes of conflict within teams or larger elements of the organization.

Screening Criteria

Applicants must demonstrate within the content of their application that they meet the following screening criteria in order to be given further consideration as candidates:

Education

A university degree (graduate training in field(s) relevant to the position may be considered an asset), which may include science, engineering, social sciences (business, psychology, law, economics, ethics), human resources management, labour relations or organizational development.

Designation as Third Party Neutral, master degree in conflict management or equivalent (may be obtained through training - documented proof required), Certification in coaching or accreditation in NOVA GLOBAL or EQ-I may be considered an asset.

• Significant experience in providing informal conflict management services in a workplace setting, including all of the following: conflict coaching, mediation/facilitated discussions, and group interventions.
• Experience consulting and providing advice and recommendations on complex issues raised by senior management, unions or employees.
• Experience in developing and delivering presentations and training materials related to conflict management.
• Experience in conducting workplace assessments and/or facilitating workplace interventions with groups in conflicts.

Candidates will be assessed on the basis of the following criteria:

• Knowledge of conflict management and interest-based dispute resolution theories, principles, methods, techniques and practices.
• Knowledge of the NRC, and its mandate, programs and awareness of the characteristics and special requirements of an innovation program and scientific research environment.
• Knowledge of communications principles, methods and techniques, including adult learning and group facilitation principles, methods, techniques and practices.
• Knowledge of various services that relate to conflict management, such as harassment prevention and resolution, workplace wellness, labor relations and values and ethics.
• Ability to mediate and facilitate the resolution of workplace issues.
• Ability to deliver presentations and training sessions.
• Ability to diffuse an emotionally charged situation.
• Ability to work under pressure with multiple priorities.
• Ability to compose and edit sensitive written information.
• Management services - Communication (Level 3)
• Management services - Conceptual and analytical ability (Level 3)
• Management services - Initiative (Level 2)
• Management services - Networking (Level 3)
• Management services - Organizational and environmental awareness (Level 3)
• Management services - Self-knowing and self-development (Level 2)
• Management services - Teamwork (Level 2)

Competency Profile(s)

For this position, the NRC will evaluate candidates using the following competency profile: Management Services.

In addition, the incumbent will receive the Bilingualism Bonus of $800 per year.

NRC employees enjoy a wide range of competitive benefits including a robust pension plan, comprehensive health and dental coverage, disability and life insurance, office closure at the end of December, and additional supports to enhance your well-being throughout your career and beyond.

Notes

• Relocation assistance will be determined in accordance with the NRC's directives.
• A pre-qualified list may be established for similar positions for a one year period.
• Preference will be given to Canadian Citizens and Permanent Residents of Canada. Please include citizenship information in your application.
• The incumbent must adhere to safe workplace practices at all times.
• We thank all those who apply, however only those selected for further consideration will be contacted.

Please direct your questions, with the requisition number (23343) to:

Closing Date: 25 February 2025 - 23:59 Eastern Time

*If you are currently a term or continuing employee at NRC, please apply through the SuccessFactors Careers module from your NRC computer.