Infirmier(ère) clinicien(ne) (programme santé mentale) / Clinician Nurse (Mental health program[...]

The role at RBC Insurance Advice Centre gives you the best of both worlds - the flexibility you need for your life and the fulfillment you seek in your work.

As an RBC bilingual Licensed Insurance Advisor for Home & Auto, you’ll be the trusted voice on the other end of the phone providing insurance advice and options to help clients protect what’s important to them. You’re empathetic, helpful, friendly and provide clear, upfront insurance advice for clients. With every conversation, you’re curious, caring and detail-oriented, with a focus on problem-solving and delivering an exceptional client experience. You will contribute to individual and team sales goals by proactively recommending personal home and auto insurance solutions to new and existing clients, as well as referring them to your partners within the organization.

What will you do?

1. Provide insurance advice and solutions to clients based on their needs through inbound calls.
2. Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact, demonstrating relationship building through meaningful discussions.
3. Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations.
4. Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies.
5. Use procedures effectively and seamlessly during conversations with clients.
6. Cultivate and maintain relationships with partners to work as one RBC team.

What do you need to succeed?

Must-have

1. Possession of the Quebec Damage Insurance certificate delivered by l’Autorité des marchés financiers or the willingness and ability to successfully obtain the Quebec Damage Insurance certificate delivered by l’Autorité des marchés financiers and the General Insurance License for Ontario Other Than Life and other provinces (training offered by RBC to get the certifications).
2. Bilingualism (English and French) required, as you will regularly serve our clients with English and French speaking needs.
3. Exceptional customer service skills with the ability to build strong relationships and connect with clients.
4. Flexibility to work all shifts within the hours of operation. The Home & Auto Advice Centre is open Monday – Friday, 8:00am – 8:30pm.
5. Digital literacy across a broad range of services (i.e. smartphones, tablets, laptops, etc.).

Nice-to-have

1. Post-secondary education.
2. Knowledge of insurance products.
3. Customer service and/or sales experience in a contact centre environment.

What’s in it for you?

Whether it’s developing new skills, opportunities to innovate and grow, modern and comprehensive benefits, or the flexibility to enjoy the moments that matter, at RBC you have everything you need at your fingertips to build your career and life.

Working with an award-winning team. A comprehensive Total Rewards package that prioritizes your overall well-being, including flexible and modern benefits, competitive compensation and stock options.

Work where you belong as part of a supportive, inclusive team and company that celebrates your unique perspectives, background and experience and wants you to bring your whole self to work, every day.

Leaders who are invested in your success and provide opportunities to learn, to grow and to try new things. Develop new skills, sharpen existing ones and explore paths you never knew existed with a host of learning programs and tools designed to support you in every phase of your career.

Flexible work arrangements and leaders who support your needs—both personal and professional.

An opportunity to have real impact on the lives of our clients and the communities we serve.

RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.). Details to be discussed with Hiring Manager.

Job Skills

Cross-Selling, Customer Needs, Customer Service, Group Problem Solving, Insurance Product Development, Sales.

Additional Job Details

City: MONTRÉAL

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: INSURANCE

Job Type: Regular

Posted Date: 2025-03-31

Application Deadline: 2025-05-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging, and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.