Industrial Field Services Director

Head Office & Distribution Centre, 1840 Energy Dr, Courtice, Ontario, Canada Req #89

Monday, September 16, 2024

At East Penn Canada, our people are the heart of our company. We put our employees and our clients first to build solid relationships with intention. We offer a vast range of diverse and rewarding career opportunities. We invite you to become part of an organization that has challenging opportunities, rewarding career paths, organization values, and a charismatic team.

Join our dedicated team of leading experts in the battery industry.

We are dedicated to recognizing our employees by offering:

• Profit Sharing & Deferred Profit Sharing (retirement) program
• Excellent company paid benefit program
• Learning & development opportunities, including tuition reimbursement
• Opportunities for advancement

We are looking for an Industrial Field Services Director to manage and oversee effective and profitable service and installation plans, objectives, budgets, and programs across Canada.

The Director has the privilege of providing leadership, coaching, and motivation for the service and installation team and is responsible for building solid customer relationships while growing and driving a profitable national Industrial Field Services Division. This is done by identifying, championing, and implementing Company-wide initiatives for the continuous improvement of these functions.

You are…

• A strategic thinker who has demonstrated skills in developing and implementing strategies
• A strong leader with the skills and experience to lead a national team
• Passionate about providing exceptional customer experience and the ability to share that passion with your team
• Someone who is good at building strong business relationships
• Able to solve problems with out-of-the-box thinking and creative solutions

What you’ll be doing…

You will spend your day leading the development and implementation of national/regional/territory service and installation programs, policies, and procedures. You will constantly review projects for continuous improvement within the Field Service division and the Company. You will also analyze, report, and implement necessary changes to meet predetermined KPI’s.

Through your interactions with the team of Service Technicians and regional leaders, you will support the growth and success of the team by coaching and motivating. As you get to know our business and the customers’ needs, you will ensure each project and installation is done by providing exceptional customer experience.

What you bring…

• In addition to your knowledge of Industrial Field Service and Installation plans, a background in the following will set you up for success:
• Outstanding leadership skills
• Excellent skills in developing and implementing strategies
• The ability to articulate business strategy and motivate others to achieve goals
• Excellent problem-solving skills
• Exceptional customer service focus and experience creating a positive customer experience

Other Considerations…

• Travel throughout Canada as required (up to 10% of the time)
• Background checks including criminal checks, driver’s abstract, and employment references will be requested.

East Penn Canada is an equal opportunity employer and welcomes all qualified applicants to apply; all reasonable accommodations will be made for people with disabilities.