Inbound Customer Service - Early Collections

As an energetic, self-driven individual you will

• Resolve delinquent accounts (1 to 30 days) through collections / alternate arrangements
• Work with homeowners to prevent future arrears
• Resolve homeowner inquiries pertaining to:
• Lapsed Home Insurance
• Condominium and Tax Arrears
• Shortfalls at Payout

Handle Inbound Calls and Emails to Resolve Mortgage Arrears

• Evaluate each account by reviewing the loan particulars, mortgagor payment history, determine the appropriate action to eliminate the arrears, for both MCAP owned and sub-serviced mortgages
• Negotiate an appropriate remedy to cure on a case-by-case basis for resolution of the mortgage arrears
• Maintain accurate and organized accounts and records including any workout arrangements with homeowners by updating memos, confirming arrangements to homeowners (written & verbal), posting payments and ensuring arrears are collected in a timely and efficient manner
• Decide when collection efforts have been exhausted and transfer the file to the Senior Default Administrator for initiation of legal action
• Occasionally initiate outbound calls to cure on a case-by-case basis for resolution of the mortgage arrears

What You Bring To The Team

• You may have collections experience in a residential mortgage servicing industry
• You have experience with Outlook, MS Word, and Excel
• You thrive on creating and fostering strong homeowner and team relationships
• You are agile and can work in a dynamic fast-paced environment
• You love making decisions and solving homeowner issues keeping in mind both the organization and the homeowners