In Room Dining Supervisor

At The Rimrock, it is our vision to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike.

We welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty. Learn more at: Rimrock Careers.

Assist the In-Room Dining & Cafe Manager with supervising and providing direction to the In-Room Dining and Cafe teams. Ensure teams provide professional, engaging, and friendly guest service in the cafe and while delivering food and beverage orders and/or amenities to guest rooms.

Duties and Responsibilities

• Have complete knowledge of In-Room Dining and Cafe menus and ensure staff is aware of all menu specials, shortages, or item specifics on a per shift basis.
• Supervise In-Room Dining and Cafe teams and complete operational duties during Manager’s absence.
• Plan and assign team duties on a weekly/monthly basis to achieve maximum labour/dollar efficiency.
• Communicate with kitchen staff to advise them of guests’ needs and requests.
• Pro-actively address guest comments or concerns.
• Assist with or perform tasks of an In-Room Dining Server and Cafe Attendant when needed to meet service standards.
• Ensure the In-Room Dining area and Cafe are clean and organized by establishing cleaning schedules within the opening and closing duties.
• Prepare daily reports and team pass-on for incoming team members.
• Work with the Manager to oversee department inventory.
• Provide regular training, feedback, and support to team members and complete performance reviews.
• Provide discipline when necessary and complete required documentation.
• Report all equipment problems and maintenance issues.
• Ensure adherence to all department and company policies and Health & Safety rules set by the Rimrock Resort Hotel.

Qualifications

• Completion of Grade 12 or equivalent.
• Post-secondary education in Hospitality/Tourism is an asset.
• Alberta ProServe Certification.
• 1-2 years of supervisory experience.
• Competent in Microsoft Office.
• Strong communication and interpersonal skills.
• Demonstrates a positive, motivating, team-oriented attitude.
• Able to maintain calm in a sometimes stressful and demanding environment.

Additional Information

Job Perks & Benefits:

• Complimentary meal in our staff cafeteria each shift.
• Access to Employee Travel Program.
• Discounts on hotel food & beverage, spa, and golf memberships.

Inclusion & Diversity

We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission. We value a wide range of skills, experiences, and backgrounds and encourage all qualified candidates to apply. If you are contacted by a recruiter, please let them know if you need an accommodation during the recruitment process.