Implementation Specialist/Project Manager

Minotaur Software, a new member of the CAI Software family, is growing! Minotaur’s team of smart and experienced software professionals has been in business for over 35 years serving the food industry, connecting office, plant, warehouse, and mobile workers so that data is available at the fingertips of food manufacturers. Minotaur provides robust food manufacturing and distribution functionality, enhancing capabilities across the entire manufacturing lifecycle from raw material purchasing, through receiving, warehouse movement, manufacturing, quality assurance (QA) and traceability, inventory control and handheld warehouse management, to order entry/invoicing, EDI, and accounting.

What You’ll Do:

In this role, you will work closely with Minotaur customers to support their implementation and technical needs, providing strong project management and customer focus. This role serves as the main point of contact supporting Minotaur customers by providing technical support, training, and consulting for implementation. You will help build and test the client’s system and be on-site to provide training and go-live support. This position offers great advancement opportunities as part of the growing CAI Software team.

Role Requirements:

• Strong project management and organizational skills;
• Understanding of Process Manufacturing essential;
• Strong ERP implementation experience;
• Strong customer service, critical thinking, and people communication skills;
• Experience working with software systems required. Some technical familiarity with Minotaur software (or similar) ideal;
• Basic programming experience required (C programming and SQL preferred); experience specifically with data structures, data storage, and extraction preferred;
• Ability to provide ongoing advanced customer support;
• Ability to learn new software technologies/systems;
• Ability to translate complex requirements into actionable and relevant solutions;
• Ability to demonstrate a strong interest in how software is set up and a thoughtful, methodical approach to solving complex problems;
• Outstanding communication (verbal and written) and listening skills combined with strong time management and organizational skills;
• EDI knowledge beneficial;
• Experience working in the food industry strongly preferred;
• General understanding of financial and accounting principles preferred;
• Interest in working in a customer-focused, fast-paced technology environment;
• Some travel required (10%) to customer locations for onsite training and go-live support;
• Bachelor’s degree (Computer Science preferred but not necessary)

Compensation / Benefits:

• We offer rewarding growth and career opportunities and a performance-based work environment that fosters growth through collaboration.
• We provide an excellent salary structure complemented by outstanding benefits, continuing education, and much more.

Location: Virtual (Canada/U.S.)

About Minotaur Software

Minotaur Software enables process manufacturers to achieve end-to-end lot traceability through the application of office, plant, and warehouse enterprise software. We’ve spent over 35 years developing these solutions for our customers in the food, beverage, and nutraceutical industries. Minotaur's fully integrated, configurable ERP software helps manufacturers, distributors, and wholesalers manage their lot traceability requirements.

About CAI Software, LLC

CAI Software, LLC is a recognized leader in the delivery of mission-critical, production-oriented enterprise resource planning (ERP), manufacturing execution systems (MES), warehouse management software (WMS), electronic data interchange (EDI), and Enterprise Process Automation (EPA) software and services to leading companies in select vertical markets, including building materials, food processing, precious metals, manufacturing, and distribution. We are headquartered in Rhode Island, USA.

Minotaur Software is an equal opportunity employer and we welcome your application. All employment decisions will be made without regard to any characteristic protected by applicable human rights legislation. To support and embrace your diverse skillsets, talents, and experiences, we are committed to providing you with an inclusive, barrier-free, and accessible workplace to support your success.

CAI values diversity and encourages women, people of color, LGBTQ persons, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.