IMIT Operations Manager, Registration & Switchboard Services - Health Information Services

Click here as an internal applicant.

Req ID:
#
Location:
Central Zone,
Halifax Infirmary Robie Street Entrance - QEII
Department:
IMIT HIS Admitting & Registration CZ
Type of Employment:
Permanent
Hourly FT (100%) x 1 Management/Non Union Position
Posting Closing Date:
24-Sep-24

Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to achieve excellence in health, healing, and learning through working together, which is reflected in the hospitals, health centres, and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators, and creative thinkers today.

About the Opportunity
The IMIT Operations Manager, Registration and Switchboard Services, reports to the IMIT Provincial Manager Registration and Switchboard Services and is responsible for the transformation of health information to achieve provincial standardization across NS Health. The Operations Manager is responsible to provide strategic and program-level leadership of Information Management including registration, patient booking and scheduling, patient locating, hospital switchboard, and integration of technological solutions. The Operations Manager has responsibility for implementation of information management practices required to develop, evaluate, and monitor programs and services while contributing to the overall IMIT strategy implementation to achieve the goals and objectives of Nova Scotia Health. The Operations Manager provides technical oversight and subject matter expertise and day-to-day leadership and support of the clinical implementation and maintenance activities related to specific application areas used within the portfolio. The individual will lead the technical implementation of the build/configuration and changes/enhancements for assigned clinical applications in collaborative partnership with other IMIT Leads and Managers.

The IM/IT Operations Manager, Registration and Switchboard Services will:

1. Implement operational plans to meet goals and objectives and financial targets of the portfolio.
2. Maintain provincial oversight while leading teams for information management and systems transformation.
3. Assist clinical programs with information management requests for the purposes of information collection, audits and quality review for health outcomes across NS Health.
4. Ensure information management best practice in accordance with provincial/federal legislation in accordance with the Freedom of Information Act and Personal Health Information Management Act.
5. Lead staff located across the province, travelling as required to multiple locations to support and strengthen the team.

About You
We would love to hear from you if you have the following:

1. Current registration with the Canadian College of Health Information Management (CHIMA) is required.
2. Minimum of 5 years leadership experience with information management of an organization of significant size and/or complexity.
3. Knowledge and skills in the areas of IMIT tools, applications, and systems supporting registration and switchboard services.
4. Undergraduate degree. Consideration may be given to those with equivalent training and work experience.
5. Certified Health Executive and/or Certified Professional in Healthcare Information and Management Systems (CPHIMS) designation an asset.
6. Project Management Professional (PMP) and/or organizational change management certification an asset.
7. Experience implementing information management strategies, policies and processes for a large, complex organization.
8. Experience in leading teams of staff with indirect accountabilities to other operational units.
9. Strong coaching and mentoring skills.
10. Knowledge of health care legislation including privacy legislation - Freedom of Information & Protection of Privacy Act, Personal Information Protection and Electronic Documents Act (FOIPOP, PIPEDA), Hospitals Act, Mental Health Act, Medical Staff By-Laws, Medical staff Rules and Regulations.
11. Proven ability to maintain confidentiality and privacy.
12. Competencies in other languages an asset, French preferred.

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.

Hours
- Permanent Full-time Position, 75 Hours Bi-weekly

Compensation and Benefits
$40.15 - $50.19 Hourly
Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.

Once You've Applied
Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.

Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ and self-identify.