Ice Cream Canada CD, Associate Operations Manager

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Job Title: Ice Cream Canada CD, Associate Operations Manager

Location: Remote - Toronto, Canada

Terms & Conditions: Full Time

If you want to work for a global, leading Ice Cream player with €7.9bn Turn Over in 2023, come join Unilever Ice Cream! The Ice Cream business is operating in a highly attractive category, as we are part of the 1 trillion snacking and refreshment industry, growing consistently at high pace. We have strong brands equities: 5 of top 10 selling brands including Wall’s, Magnum, Ben & Jerry’s. We are investing to unlock the full growth potential of Ice Cream as a standalone entity, once we separate from Unilever, which is planned to happen by November 2025.

Ice Cream has distinct characteristics from Unilever’s other operating businesses and the growth potential of Ice Cream will be better delivered under a different ownership structure. As Ice Cream company we are committed to developing and nurturing talent as we build our diverse and inclusive culture. You will have ample options for career growth and exploration, allowing you for you to explore roles and opportunities across the new organisation. Your career development will be a priority for us, and we are dedicated to supporting your growth journey within the new company. We hope that you will want to build the new chapter of our Ice Cream history together with us.

Job Purpose

The role should be seen as “Nerve Centre” ensuring smooth back-end support for day-to-day operations, systems, technology and processes.

The CD Operations Manager is responsible to run smooth and effective back-end operations to support customer development. The key deliverable is to implement & drive CD operational processes, tools & systems with the coordination of cross-functional stakeholders.

Key Responsibilities

• Responsible for the development, streamlining and implementation of processes and procedures for standardized, effective and efficient operations.
• Understand customer data and POS management strategy in relation to national category management, category and channel strategy, finance and marketing business cases.
• Ensure accuracy of POS Data across retailers for accurate data analysis.
• Data Collection & Reporting leadership and execution through all available data platforms (In Home and OOH) to drive insights and competitive unlocks for business performance.
• Connect the dots between external data environments and establish internal user interfaces via reporting tools (e.g. PowerBI Dashboards).
• Streamlining of data across tech platforms to drive efficiency and enhance visibility for decision making.
• Drive digitization in key CD processes (e.g. new customer creation, new customer inquiries and asset requests).
• Provide support for KPI monitoring, reporting, maintain internal information databases across all retail customers based on best-practices.
• Maintain information database: primary and secondary sales, distributors sales, customer orders across the portfolio.
• Trouble-shooting and problem-solving as the main contact for TPO and TPM systems and connectivity to ERP, GS1 and Master Data Management.

• Bachelor's degree in relevant area (Supply Chain, Industrial or Computer Engineering, Computer Science, Technology, Business, Marketing, Finance).
• 5+ years of business experience, preferably in cross-functional departments.
• Experience in either CD, SC, IT, or Operations.
• Ability to work collaboratively with 3rd party stakeholders while challenging the status quo.
• Founder's / Entrepreneurial mentality to quickly get up to speed on unfamiliar subject areas.
• Attention to detail, critical thinking, organization, and time management are essential skills.
• Strong SAP APO, SAP ECC, EDI, Evergreen TPO, Data & Analytics and MS PowerBI skills.
• Strong communication and interpersonal skills are critical for success.

• PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.
• PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.
• PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
• BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.

We take pleasure seriously. Join the Ice Cream team now!

What We Can Offer You

Meet the Women of Customer Development | Culture for Growth | Top Notch Employee Health & Well Being Benefits | Every Voice Matters | Global Reach | Life at Unilever | Careers with Purpose | World Class Career Development Programs | Check Out Our Space | Focus On Sustainability

Unilever Canada is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: These lines are reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses.