I.T. Help Desk Analyst

Overview

I.T. Help Desk Analyst

Are you looking for a great career? Do you want diversity and a fun challenging environment? Sureway Construction Group of Companies is currently recruiting for the position of I.T. Help Desk Analyst.

Location: Edmonton, AB (9175 – 14 Street NW - no direct access to public transportation)

Schedule: Full-time, Permanent

I.T. Help Desk Analyst Essential Functions/Responsibilities:

• Knowledgeable on current and relevant technologies, news, and standards
• Self-driven and responsible as a Help Desk Analyst
• Understands the importance of Cyber Security and Backups
• Works with other members to provide the best service as a team

I.T. Help Desk Analyst Skills, Knowledge, Qualifications & Experience:

• Experience with: Active Directory Management, Microsoft Exchange, Microsoft Skype for Business, System Center, VMware ESXi
• Able to troubleshoot Windows OS and Microsoft Office issues
• Image machines and manage inventory
• Setup and provide support for mobile phones through Knox
• Sense of ownership and ability to prioritize issues and manage time
• Clear communication and willingness to relate to others, listen, and hear concerns in a patient and supportive manner
• Strong technical background and ability to learn quickly
• Expert problem-solver, able to accurately diagnose issues
• Independent work ethic to carry projects through to completion and implement solutions without constant supervision; ability and desire to explore and learn new technologies to support our mission and enhance our business
• Strong analytical capability and organizational skills
• Team player attitude, patience, understanding, flexibility, and a sense of humor
• Excellent written and verbal communication skills
• Networking experience is an asset

Sureway Construction Group of Companies offers a fantastic opportunity to join a leading team in the heavy civil construction industry. We provide a friendly, fast-paced environment with plenty of room for career advancement, great benefits, and a strong team of professionals.

No recruitment agencies

Sureway Construction Group of Companies is an equal opportunity employer. We thank all applicants for submitting their resume; however, only those selected for an interview will be contacted.

We’re Ready. Are You?