Perform repairs and maintenance on a variety of equipment.
Maintain and repair heating, ventilation, and air conditioning (HVAC) units for residential customers; diagnose and repair electronic, mechanical, and electrical components of these systems.
Understand company pricing and generate appropriate customer invoices; obtain customer signatures at the completion of the job; process electronic credit card payments; obtain and input accurate customer contact information including address, phone number(s), and email addresses.
Accurately document all installed equipment upon arrival: make, model, serial number, necessary test measurements, and take pictures as necessary.
Diagnose diverse service issues, obtain any replacement parts, calibrate systems to manufacturers' recommendations; clearly and professionally communicate to the customer what the current issues are and explain what is necessary to correct them.
Actively participate in company-provided training opportunities to stay informed on current industry technologies.
Identify and report to the HVAC manager potential opportunities for additional business and maintain a set close rate.
Note: This job is only for ABROAD location (NOT for INDIA).